• Managed overall relationship between the Office of Information Technology (OIT) and assigned agency divisions, including the Division of Early Intervention and Special Education Services, the Office of Instructional Programs and Services, and the Office of Communications. Provided guidance and support to assigned MSDE divisions for all major IT based procurements, projects and initiatives. • Managed the development, and implementation of large-scale state government website development… Show more • Managed overall relationship between the Office of Information Technology (OIT) and assigned agency divisions, including the Division of Early Intervention and Special Education Services, the Office of Instructional Programs and Services, and the Office of Communications. Provided guidance and support to assigned MSDE divisions for all major IT based procurements, projects and initiatives. • Managed the development, and implementation of large-scale state government website development projects, including the Maryland State Department of Education’s main website and the Blueprint For Maryland’s Future. Collaborated with vendor project managers, developers, and graphic designers to ensure projects were completed to satisfaction of agency leadership and stakeholders.Co-led the deployment and implementation of Microsoft 365 and SharePoint Online for over 1200 + users across all divisions and offices at the Maryland Department of Education (MSDE). Provided an agency-wide comprehensive professional development training program offered to all new and current MSDE staff members.• Developed and Implemented a web-based streaming platform for the Office of Communications for the purpose of broadcasting MSDE public sessions, including the Blueprint For Maryland’s Future Workgroup and Maryland State Board of Education committee meetings.• Provided leadership in developing agency-wide IT standards and directed assigned divisions on technology upgrades, system integration, interdivisional coordination, and technology procurement.• Supported the successful execution of new technology solutions and capabilities, ensuring compliance with defined SLAs and meeting division/office objectives and expectations.• Identified and championed strategic technology improvements to enhance state agency performance, and collaboratively defined the MSDE IT master plan and roadmap. Show less

• Spearheaded the student Chromebook / Google Apps roll out for the Juvenile Services Education System (JSES). Collaborated with JSES HQ leadership & education staff to develop a comprehensive distribution and policy plan outlining all logistics, protocols, and expectations regarding staff and student use of school devices. Facilitated the rollout of JSES’ transition to Google Apps For Education for students during the COVID-19 Pandemic, which included the development and configuration of a… Show more • Spearheaded the student Chromebook / Google Apps roll out for the Juvenile Services Education System (JSES). Collaborated with JSES HQ leadership & education staff to develop a comprehensive distribution and policy plan outlining all logistics, protocols, and expectations regarding staff and student use of school devices. Facilitated the rollout of JSES’ transition to Google Apps For Education for students during the COVID-19 Pandemic, which included the development and configuration of a fully automated student Google Apps account syncing system.• Collaborated with JSES HQ leadership and education staff on instructional planning to effectively integrate technology into the classroom.• Managed over 1200 state issued devices, which included Chromebooks, Windows devices, Mac devices, and iPads. Lead procurement planning efforts to purchase new laptops and workstations for all JSES education staff.• Developed and performed new employee orientation technology (NEO) sessions for JSES and MSDE executive team members, including the research and procurement of “power user” level workstations and devices required for specialized positions. Show less

• Spearheaded the implementation of Hapara platform at The Seed School of Maryland, giving faculty and staff the ability to effectively manage student Chromebook use in the classroom. Configured software suite, including Power School Sync and GAFE account management. Provided professional development workshops for all school departments. • Led the rollout of The SEED School of Maryland’s first 1:1 Chromebook initiative for students and staff. Collaborated with academic leadership and… Show more • Spearheaded the implementation of Hapara platform at The Seed School of Maryland, giving faculty and staff the ability to effectively manage student Chromebook use in the classroom. Configured software suite, including Power School Sync and GAFE account management. Provided professional development workshops for all school departments. • Led the rollout of The SEED School of Maryland’s first 1:1 Chromebook initiative for students and staff. Collaborated with academic leadership and faculty to develop comprehensive distribution and policy plan outlining all logistics, protocols, and expectations regarding student use of school devices. Facilitated the school’s transition to Google Apps For Education for all students and staff members. Influenced future 1:1 Chromebook initiatives at The SEED School of Washington DC and The SEED School of Miami.• Created training for departmental academic teams to ensure smooth implementation of technology initiatives, including: Hapara, Google Apps For Education, and 1:1 student Chromebook Program,. . Provided level 3 and 4 technical support to students and faculty. Managed over 1000 school-issued devices. Configured custom images for MAC OS, Chrome OS, and Windows-based devices. Created Student Aide IT support internship program and provided advanced support to essential network servers.• Migrated email service to Gmail and Office 365 for students and faculty.• Replaced and upgraded over 400 workstations from Windows 7 to Windows 10 using Microsoft SCDM.• Upgraded Wi-Fi network to support over 1000 devices using Aruba enterprise system. Show less

• Provided levels 1-3 support to all employees• Supported installation and configuration of company devices• Imaged systems using Jamf Casper and FOG Software. • Migrated users profile and data from old equipment to new devices

• Migrated company devices to Windows 7 from Windows XP for all departments. • Provided follow up assistance and tutorial sessions for all users involved in Windows 7 migration process.• Administered first and second level help desk support for company employees and executives.• Provided support and analysis for various agency accounts (Verizon Wireless, Reebok, Burger King, and Crayola).

• Provided technical and network support to all staff, faculty, and students.• Upgraded workstations and laptops to Windows 7 from Windows XP.• Prepared Windows 7 image for system cloning and deployment.• Created emergency repair disks and data recovery procedures for department systems.• Procured and inventoried computer equipment.• Assisted Office of Information Technology (OIT) in biannual refresh and update of lab image.