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Dylan Drake is a Program Manager at Google at Google. He possess expertise in social media, sports, powerpoint, public speaking, microsoft office and 24 more skills. Colleagues describe him as "During my early days at Beepi, I lacked guidance and structure within the organization. In fact, it is an understatement to say that without the help of Dylan Drake, it would have been extremely challenging to set up the efficient workflow that became the foundation of our team's day to day. With his unquestioned discipline and goal-oriented mind-set, Dylan was a vital part of our formula for success during our hyper-growth stage. He helped create a sense of urgency and healthy competitiveness within our small growing team, which went a long way in fostering not only a great team atmosphere, but also a winning environment. I have no qualms about recommending Dylan for any future endeavors." and "For the past five months, I've had the pleasure of working on Dylan's team, and as a result have grown exponentially. As a manager, Dyan strikes an important balance between providing regular feedback and letting his team run with their ideas. Without ever micro-managing, Dylan helped me organize my long-term projects and provided support where needed, while encouraging me to push myself. He has demonstrated an impressive work ethic and cultivated an environment in which his team feels empowered and motivated to go above and beyond in their endeavors. I especially appreciate Dylan's communication style: he's direct and transparent. He never once hesitated to provide clear and immediate feedback, nor did he shy away from defending his positions. Despite his short time in the work force, Dylan naturally exudes leadership and professionalism of someone many years his senior. I've no doubt he'll excel at whatever he devotes his time to, because I've never seen him settle for anything less than excellence."
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Program Manager - Knowledge & Information, Strategy & OperationsGoogle Jan 2023 - PresentMountain View, Ca, Us-Lead operations for Learning and Development team supporting Knowledge and Information PA (25k+ Googlers globally) as part of Org Transformation & Enablement -Specialize in designing and implementing strategic programs and processes that improve operating efficiency and reduce operating cost -Lead team's BPO efforts -
Program Manager - Knowledge & Information EducationGoogle Aug 2019 - Jan 2023Mountain View, Ca, Us-Chief of staff office for VPs in Search -Lead Product specific onboarding program for new hires, interns, & internal transfers -Design and run manager excellence and development programs across the org-Program lead for Product Manager learning and development -
Program Manager - Vendor Operations Google ShoppingGoogle Oct 2017 - Aug 2019Mountain View, Ca, UsLead customer support vendor management for Google Shopping (formerly Express). Managed 24x7x365 call center operations in EMEA, APAC, and United States including RFP negotiations with 3rd party vendors and scaling operations across vendor footprint. -
Google Shopping Express Customer Support Lead, Systems, Tools & Internal DocumentationGoogle Feb 2017 - Oct 2017Mountain View, Ca, Us -
Assistant Football CoachArchbishop Mitty High School Feb 2018 - PresentVarsity Receivers Coach/ Special Teams Coordinator -
Board Member, VolunteerThe D10 Apr 2017 - Jun 2019Houston, Tx, Us -
Assistant Football CoachPalo Alto Unified School District May 2017 - Feb 2018Palo Alto, California, UsVarsity Defensive Coordinator- Palo Alto High School -
Senior Lead, Operations- Training And QualityBeepi May 2016 - Dec 2016Mountain View, Ca, Us- Led implementation of company-wide Salesforce solution for 250-person start-up. Gathered business requirements, project managed multi-channel integration, and oversaw development by in house engineers and third party implementation partner. - Compiled data and generated reports to deliver insights and provide recommendations for improving service levels.- Scaled training program for 40-person marketplace operations team and directly managed the 4 person training team. - Executed internal quality assurance program rollout and ran the internal quality assurance team. - Liaison between the Customer Service team and Beepi Recruiting team. -
Operations Team Lead- Planning And QualityBeepi Jan 2016 - May 2016Mountain View, Ca, Us- Built internal systems and processes for on-boarding and training new customer support team hires. - Developed workflows for successful customer facing quality assurance program. - Led team of 6 associates aimed at providing exceptional customer experience purchasing used cars and managed efficient coordination with field operations team. -
Customer Service Team LeadBeepi Jun 2015 - Jan 2016Mountain View, Ca, Us- Led team of 6 associates aimed at providing exceptional customer experience purchasing used cars and managed efficient coordination with field operations team. - Coordinated daily delivery and inspection schedule for 20+ auto technicians in 8 operational cities. -
Customer Service AssociateBeepi Jan 2015 - Jun 2015Mountain View, Ca, Us- Sourced used car inventory through multi-channel direct outreach. Managed multi-channel outreach programs. - Solved customer problems and answered customer questions via email, phone, chat. -
Running Back Coach- A National TeamDansk Amerikansk Fodbold Forbund Apr 2014 - Oct 2014Brøndby, Dk -
Player On Senior Elite Team/ Assistant Coach (Dl)Søllerød Gold Diggers Feb 2014 - Oct 2014Nærum, Rudersdal, Dk -
StudentYale University Aug 2009 - Dec 2013New Haven, Ct, UsB.A. in Political Science. -
Assistant Summer Housing CoordinatorYale University May 2013 - Aug 2013New Haven, Ct, UsAssure housing and facilities are prepared for use for a variety of summer programs hosted by Yale. -
Assistant Summer Housing CoordinatorYale University May 2012 - Aug 2012New Haven, Ct, UsAssure housing and facilities are prepared for use for a variety of summer programs hosted by Yale. -
Defensive End/ Outside LinebackerYale University Varsity Football Team Aug 2009 - Nov 2013NCAA division one athlete; 2013 & 2012 Defensive Lineman of the Year; Ivy League Defensive Player of the Week, Week One 2013; Varsity Y 2013, 2012, 2011, Minor Y letter in Football 2009 and 2010; 6 days a week in season, 20+ hours/week. 5 days a week offseason workout program.
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Student Associate- Team Sports OperationsThe Madison Square Garden Company Jan 2013 - May 2013New York, Ny, UsLiaised and catalogued ticket operations for Rangers, Knicks and MSG staff. Documented and distributed MSG game used items and memorabilia, such as goal pucks and various autographed memorabilia. Gained valuable knowledge and understanding of team travel arrangements ranging from team charter flight manifests to hotel accommodations; including but not limited to rooming lists, team meals, and the direct billing process. Assisted in preparing and developed an understanding of the capital budgets necessary to run two professional sports franchises in the country's largest market. Preformed numerous day-to-day team operations tasks as they arose. -
Administration/ Security InternMajor League Baseball Office Of The Comissioner Jun 2011 - Aug 2011New York, New York, UsLiaison with resident security agents of the 30 MLB franchises to ensure compliance with MLB security and facility policies; Worked with MLB Authentication program in the authentication of game used equipment; Assist in verification of contractors’ expense reports; Organization of on field incident films; Helped create operations plan and assisted in operational logistics at 2011 All-Star Game in Phoenix, AZ -
Defensive EndSt. Thomas Aquinas Football 2008 - 2008
Dylan Drake Skills
Dylan Drake Education Details
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Yale UniversityPolitical Science -
St. Thomas Aquinas High SchoolHigh School Diploma
Frequently Asked Questions about Dylan Drake
What company does Dylan Drake work for?
Dylan Drake works for Google
What is Dylan Drake's role at the current company?
Dylan Drake's current role is Program Manager at Google.
What is Dylan Drake's email address?
Dylan Drake's email address is dy****@****ale.edu
What is Dylan Drake's direct phone number?
Dylan Drake's direct phone number is 888-542*****
What schools did Dylan Drake attend?
Dylan Drake attended Yale University, St. Thomas Aquinas High School.
What are some of Dylan Drake's interests?
Dylan Drake has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Human Rights, Health.
What skills is Dylan Drake known for?
Dylan Drake has skills like Social Media, Sports, Powerpoint, Public Speaking, Microsoft Office, Football, Microsoft Word, Event Planning, Sports Marketing, Time Management, Athletics, Sports Management.
Who are Dylan Drake's colleagues?
Dylan Drake's colleagues are Meysam Mahdavi, Casey Nelson, Erika Lehmkuhl, Firman Petrucci, Dig Bick, Katerin Daniela, Abhishek Yadav.
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