Dylan Drake

Dylan Drake Email and Phone Number

Program Manager at Google @ Google
Mountain View, CA
Dylan Drake's Location
San Francisco Bay Area, United States, United States
About Dylan Drake

Dylan Drake is a Program Manager at Google at Google. He possess expertise in social media, sports, powerpoint, public speaking, microsoft office and 24 more skills. Colleagues describe him as "During my early days at Beepi, I lacked guidance and structure within the organization. In fact, it is an understatement to say that without the help of Dylan Drake, it would have been extremely challenging to set up the efficient workflow that became the foundation of our team's day to day. With his unquestioned discipline and goal-oriented mind-set, Dylan was a vital part of our formula for success during our hyper-growth stage. He helped create a sense of urgency and healthy competitiveness within our small growing team, which went a long way in fostering not only a great team atmosphere, but also a winning environment. I have no qualms about recommending Dylan for any future endeavors." and "For the past five months, I've had the pleasure of working on Dylan's team, and as a result have grown exponentially. As a manager, Dyan strikes an important balance between providing regular feedback and letting his team run with their ideas. Without ever micro-managing, Dylan helped me organize my long-term projects and provided support where needed, while encouraging me to push myself. He has demonstrated an impressive work ethic and cultivated an environment in which his team feels empowered and motivated to go above and beyond in their endeavors. I especially appreciate Dylan's communication style: he's direct and transparent. He never once hesitated to provide clear and immediate feedback, nor did he shy away from defending his positions. Despite his short time in the work force, Dylan naturally exudes leadership and professionalism of someone many years his senior. I've no doubt he'll excel at whatever he devotes his time to, because I've never seen him settle for anything less than excellence."

Dylan Drake's Current Company Details
Google

Google

View
Program Manager at Google
Mountain View, CA
Website:
google.com
Employees:
1
Company phone:
916.253.7820
Dylan Drake Work Experience Details
  • Google
    Program Manager - Knowledge & Information, Strategy & Operations
    Google Jan 2023 - Present
    Mountain View, Ca, Us
    -Lead operations for Learning and Development team supporting Knowledge and Information PA (25k+ Googlers globally) as part of Org Transformation & Enablement -Specialize in designing and implementing strategic programs and processes that improve operating efficiency and reduce operating cost -Lead team's BPO efforts
  • Google
    Program Manager - Knowledge & Information Education
    Google Aug 2019 - Jan 2023
    Mountain View, Ca, Us
    -Chief of staff office for VPs in Search -Lead Product specific onboarding program for new hires, interns, & internal transfers -Design and run manager excellence and development programs across the org-Program lead for Product Manager learning and development
  • Google
    Program Manager - Vendor Operations Google Shopping
    Google Oct 2017 - Aug 2019
    Mountain View, Ca, Us
    Lead customer support vendor management for Google Shopping (formerly Express). Managed 24x7x365 call center operations in EMEA, APAC, and United States including RFP negotiations with 3rd party vendors and scaling operations across vendor footprint.
  • Google
    Google Shopping Express Customer Support Lead, Systems, Tools & Internal Documentation
    Google Feb 2017 - Oct 2017
    Mountain View, Ca, Us
  • Archbishop Mitty High School
    Assistant Football Coach
    Archbishop Mitty High School Feb 2018 - Present
    Varsity Receivers Coach/ Special Teams Coordinator
  • The D10
    Board Member, Volunteer
    The D10 Apr 2017 - Jun 2019
    Houston, Tx, Us
  • Palo Alto Unified School District
    Assistant Football Coach
    Palo Alto Unified School District May 2017 - Feb 2018
    Palo Alto, California, Us
    Varsity Defensive Coordinator- Palo Alto High School
  • Beepi
    Senior Lead, Operations- Training And Quality
    Beepi May 2016 - Dec 2016
    Mountain View, Ca, Us
    - Led implementation of company-wide Salesforce solution for 250-person start-up. Gathered business requirements, project managed multi-channel integration, and oversaw development by in house engineers and third party implementation partner. - Compiled data and generated reports to deliver insights and provide recommendations for improving service levels.- Scaled training program for 40-person marketplace operations team and directly managed the 4 person training team. - Executed internal quality assurance program rollout and ran the internal quality assurance team. - Liaison between the Customer Service team and Beepi Recruiting team.
  • Beepi
    Operations Team Lead- Planning And Quality
    Beepi Jan 2016 - May 2016
    Mountain View, Ca, Us
    - Built internal systems and processes for on-boarding and training new customer support team hires. - Developed workflows for successful customer facing quality assurance program. - Led team of 6 associates aimed at providing exceptional customer experience purchasing used cars and managed efficient coordination with field operations team.
  • Beepi
    Customer Service Team Lead
    Beepi Jun 2015 - Jan 2016
    Mountain View, Ca, Us
    - Led team of 6 associates aimed at providing exceptional customer experience purchasing used cars and managed efficient coordination with field operations team. - Coordinated daily delivery and inspection schedule for 20+ auto technicians in 8 operational cities.
  • Beepi
    Customer Service Associate
    Beepi Jan 2015 - Jun 2015
    Mountain View, Ca, Us
    - Sourced used car inventory through multi-channel direct outreach. Managed multi-channel outreach programs. - Solved customer problems and answered customer questions via email, phone, chat.
  • Dansk Amerikansk Fodbold Forbund
    Running Back Coach- A National Team
    Dansk Amerikansk Fodbold Forbund Apr 2014 - Oct 2014
    Brøndby, Dk
  • Søllerød Gold Diggers
    Player On Senior Elite Team/ Assistant Coach (Dl)
    Søllerød Gold Diggers Feb 2014 - Oct 2014
    Nærum, Rudersdal, Dk
  • Yale University
    Student
    Yale University Aug 2009 - Dec 2013
    New Haven, Ct, Us
    B.A. in Political Science.
  • Yale University
    Assistant Summer Housing Coordinator
    Yale University May 2013 - Aug 2013
    New Haven, Ct, Us
    Assure housing and facilities are prepared for use for a variety of summer programs hosted by Yale.
  • Yale University
    Assistant Summer Housing Coordinator
    Yale University May 2012 - Aug 2012
    New Haven, Ct, Us
    Assure housing and facilities are prepared for use for a variety of summer programs hosted by Yale.
  • Yale University Varsity Football Team
    Defensive End/ Outside Linebacker
    Yale University Varsity Football Team Aug 2009 - Nov 2013
    NCAA division one athlete; 2013 & 2012 Defensive Lineman of the Year; Ivy League Defensive Player of the Week, Week One 2013; Varsity Y 2013, 2012, 2011, Minor Y letter in Football 2009 and 2010; 6 days a week in season, 20+ hours/week. 5 days a week offseason workout program.
  • The Madison Square Garden Company
    Student Associate- Team Sports Operations
    The Madison Square Garden Company Jan 2013 - May 2013
    New York, Ny, Us
    Liaised and catalogued ticket operations for Rangers, Knicks and MSG staff. Documented and distributed MSG game used items and memorabilia, such as goal pucks and various autographed memorabilia. Gained valuable knowledge and understanding of team travel arrangements ranging from team charter flight manifests to hotel accommodations; including but not limited to rooming lists, team meals, and the direct billing process. Assisted in preparing and developed an understanding of the capital budgets necessary to run two professional sports franchises in the country's largest market. Preformed numerous day-to-day team operations tasks as they arose.
  • Major League Baseball Office Of The Comissioner
    Administration/ Security Intern
    Major League Baseball Office Of The Comissioner Jun 2011 - Aug 2011
    New York, New York, Us
    Liaison with resident security agents of the 30 MLB franchises to ensure compliance with MLB security and facility policies; Worked with MLB Authentication program in the authentication of game used equipment; Assist in verification of contractors’ expense reports; Organization of on field incident films; Helped create operations plan and assisted in operational logistics at 2011 All-Star Game in Phoenix, AZ
  • St. Thomas Aquinas Football
    Defensive End
    St. Thomas Aquinas Football 2008 - 2008

Dylan Drake Skills

Social Media Sports Powerpoint Public Speaking Microsoft Office Football Microsoft Word Event Planning Sports Marketing Time Management Athletics Sports Management Research Social Networking College Football Facebook Spanish Coaching Photoshop Editing Timely Decision Making Salesforce.com Piano Blogging Twitter Denmark Professional Football Instagram Vehicle Theft Recovery

Dylan Drake Education Details

  • Yale University
    Yale University
    Political Science
  • St. Thomas Aquinas High School
    St. Thomas Aquinas High School
    High School Diploma

Frequently Asked Questions about Dylan Drake

What company does Dylan Drake work for?

Dylan Drake works for Google

What is Dylan Drake's role at the current company?

Dylan Drake's current role is Program Manager at Google.

What is Dylan Drake's email address?

Dylan Drake's email address is dy****@****ale.edu

What is Dylan Drake's direct phone number?

Dylan Drake's direct phone number is 888-542*****

What schools did Dylan Drake attend?

Dylan Drake attended Yale University, St. Thomas Aquinas High School.

What are some of Dylan Drake's interests?

Dylan Drake has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Human Rights, Health.

What skills is Dylan Drake known for?

Dylan Drake has skills like Social Media, Sports, Powerpoint, Public Speaking, Microsoft Office, Football, Microsoft Word, Event Planning, Sports Marketing, Time Management, Athletics, Sports Management.

Who are Dylan Drake's colleagues?

Dylan Drake's colleagues are Meysam Mahdavi, Casey Nelson, Erika Lehmkuhl, Firman Petrucci, Dig Bick, Katerin Daniela, Abhishek Yadav.

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