Dylan Evanston Email & Phone Number

Portland, Oregon, United States

Portland, Oregon

-Remotely assisting and supporting our onsite technicians across multiple sites with tier 2/3 support.-Identifying and implementing best practices for software management and support across the client base.-Reviewing, evaluating, and maintaining internal documentations and workflows.-Change management planning and implementation for processes and hardware migrations.-Collaborating with client IT stakeholders to develop communication standards.-Vendor management, contract development and review, for support, systems, and software licensing.

Portland, Oregon

Site and Remote Support for small and medium companies, primarily in the AEC industry.-Active Directory management and permissions-Software procurement, installation, licensing, and basic support for 20+ software products-Computer, printer and AV hardware installation, configuration, and troubleshooting-Remote support for satellite offices and co-location sites by phone and remote connection-Cellular contract and services management-On-boarding and working with senior management to train new hires-Process Documentation

Portland, Oregon Area

-Participant Curation-Narrative inquiry transcription-Documentation of research with photos and video-Participation in strategic brainstorming and analysis-Copy Editing

Portland, Oregon Area

-Acted as an Assistant Interviewer for three projects for Fortune 500 companies.-Copy edited deliverables-Conducted secondary research-Contributed insights at all stages of the design research and strategy process-Honed Skills in: Photography, Videography, Qualitative Research Methodology, Transcription, Interview Techniques, Qualitative Analysis, Business Writing and Documentation.

Portland, Oregon

Assisting Saturday Academy with IT, which entailed:Active directory administration, Network administration, resource management, remote and onsite computer lab management and deployment, employee onboarding, and workstation and application troubleshooting.

Troubleshooting: Phones, Printers, Laptops, Desktops, etc.Process documentation, access badge system control, onsite and remote assistance for traditional and online students and staff using school systems including intranet, databases, Blackboard, Canvas, and software downloads and installation. Hardware checkout system operation and audits.

Running food, pouring water, and keeping small children entertained while their parents order food.

Whipping up espresso drinks, entertaining folks, and occasionally counting out a till.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Photos, short stories, and poems in The Promethean annual literary journal.

3 Month Course, Product Management

This class covers current methods, tools, and concepts used by software development teams to manage their process of creation.

Education record