Dylan Grosso Email & Phone Number

Vernon Hills , Il, Us

-Troubleshoot various kinds of technical issue both directly to consumers and to business to business customers-As a senior technician, lead newer members of the team and assisted in training.-Stepped up to fill temporarily vacant customer training position-Assisted in implementing and testing new technical systems including Mondays, Teamwork, Five9, and Salesforce.-Mastered quickly and efficiently finding the root cause of issues and explaining them and their solutions clearly and understandably to customers and internal employees alike.

Enon, Oh, Us

Dekalb, Il, Us

• Provided technical support similar to a help desk to customers in-store, over the phone, and via email.• Repaired customer computers in a timely and cost effective manner• Refurbished PCs, game consoles, and other electronic devices• Managed online sales through several services

• Assisted shop technicians with repair activities • Maintained landscape and cleaned the internal work environment• Transported materials and workers frequently from the shop to a specific location

• Provided basic IT troubleshooting and general technical assistance to patrons.• Organized and arranged bookshelves to provide a pleasant experience and easy access• Utilized the computer system to request books from other libraries along with assisting patrons with their accounts

Computer Science

High School