Dylan Hegarty Email & Phone Number

Springfield, Massachusetts, United States

Springfield, Massachusetts Metropolitan Area

• Triaged phone calls of psychiatry department, handling upwards of 40 calls per day. • De-escalated challenging situations on phone calls.• Utilized multiple platforms including Microsoft Teams, Ehana, Outlook to communicate with staff, serving as a liaison between psychiatry department and other departments, client’s families. • Participated in training/onboarding new employee during period of staff transition.

Greater Boston Area

• Served as primary point of check-in for employees at Occupational Health Office with new hire appointments, injuries, etc.• Communicated with staff of office to relay pertinent information on incoming patients. • Participated in weekly staff meetings which included the director of Occupational Health, nurse practitioners, doctors, and other front desk staff.

Greater Boston Area

• Entered 50+ intake requests per day into outpatient psychiatry database from both real time phone calls and phone messages.• Handled a high volume of phone calls during the day.• Aided in checking in a high volume of patients at front desk and scheduling appointments.• Learned Epic software quickly to be of assistance during a period of low staffing.

Boston, Massachusetts

-Checked in employees to flu clinic -Set up and break down flu clinic-Ordered and printed tb lab slips-Performed office tasks such as entering data from flu clinic, scanning employee records

Brookline, Massachusetts

-Facilitated group sessions on patient treatment goals and overall progress at the hospital- Wrote notes on patient progress and groups-Escorted patients for fresh air breaks, meals, discharges-Performed admissions and belongings searches of new patients

Springfield, Massachusetts Area

-Found running shoe that best fit customer by analyzing gait, asking about running/ injury history, obtaining other relevant information.-Listened to the customer's needs and work with them to answer any questions they have regarding products in the store.-Performed general tasks around store such as maintaining cleanliness, receiving and entering new shoes into the computer.

Springfield, Massachusetts Area

- Engaged in phone calls with insurance adjusters, transcribing lost or damaged items into Excel, payingclose attention to detail and maintaining proper phone etiquette.-Priced value of lost or damaged items from insurance claims online, following company policies andrules regarding pricing.

Holyoke,Massachusetts

-Met with 5 patients assigned as "contacts" each shift to assess their progress with symptoms, make sure they are feeling safe, and determine if they have any concerns. -Constantly monitored the unit and made sure patients were interacting with staff, each other in a positive and welcoming manner, intervened in appropriate manner if issues with behavior of patients arise. -Led group activities such as art group, structured discussions on various topics to improve day to day living of patients.

Holyoke, Massachusetts

-Monitored behavior of crisis/at risk patients, ranging from age 13-90+, and maintained a safe environment for them at all times-Constantly communicated with nursing staff,doctors, crisis team, etc. to notify them of any issues that arise with patients and make sure their needs are met. -Checked in patients in oncology department for appointments, answered phone and directed calls to appropriate person if necessary, scheduled patient appointments and entered labs, while also making sure patients felt welcomed.

Springfield,Ma

- Delivered/filed important and time sensitive documents to courthouse and other area law offices. -Assisted in general office tasks such as setup/cleanup of conference rooms for meetings, obtaining files for attorneys, other tasks as needed by company

Durham, New Hampshire

• Updated athletics website, monitored athletes’ grades, made phone calls, photocopied forms, assisted Athletic Director with various additional duties• Demonstrated patience when aiding coaches and students with questions relating to athletics

Bachelor Of Science (B.S.) Kinesiology: Sport Studies, B.A. Psychology, 3.62 Gpa, Magna Cum Laude Honors

Activities and Societies: Phi Beta Kappa, UNH Men's Rowing

Education record