- Launched AI-enabled risk reduction tool for project planners in 3 months.- Reduced user-facing accessibility issues by 90% for global QSR mobile app (100M users/month, 1.4M transactions/day) & large university design system (100K page rollout).- Scaled immersive experiences practice from 0->14 in 9 months. Delivered digital twins, games, and training experiences.- Spearheaded cross-business unit offer creation for digital accessibility. Integrated accessibility into all core delivery processes.- Designed IoT-enabled fleet management app.

- Led cross-functional team to launch API, Zapier integration, and bulk management tools leading to increased sales and retention.- Tracked feature use and adoption through in-app analytics to inform roadmap and product marketing needs.

Worked closely with engineering, UX, design, data analytics, operations, and other teams across the company to understand customer needs and pain points. Led sales team during COVID. Created and owned roadmaps, product development lifecycles. Led execution of product development. Coached and mentored team members on cross-functional teams. 🔑Key Highlights 👇- Spearheaded web accessibility as a core practice and managed integration into company-wide processes raising average initial build compliance from ~60% to ~90%.- Saved approx. 2,200 person-hours/year by proposing and implementing near-real-time analytic dashboards, replacing manual monthly, quarterly, and annual reporting for a Pharmaceutical client.- Reduced client onboarding from 1 week down to 20 minutes through automation for an Automotive Services client.- Increased organic mobile website traffic by 467% and qualified leads ($5M avg. value) by 150% for Pharmacy Benefits Management client.- Reduced printing costs by $800k/year through personalized digital formulary program for a Pharmaceutical client.- Launched social network 3 months from initial concept for a Non-Profit client.

🔑Key Highlight 👇Launched and managed the first cross-platform mobile fitness app to track and incentivize movement through a gamified experience.

- Roadmapped and built the first iterations of the Worldreader Inventory Management System (WIMS) in close contact with stakeholders and users to manage the hardware and content of the hundreds of Kindle devices used by schools.- Collaborated closely with Amazon on interoperation with their private Kindle bulk management tools.

Delivered dramatic digital growth for challenger organizations through product roadmaps and marketing.🔑Key Highlights 👇Clients included:- start-ups that put the 2 in Web 2.0 like Slide, StumbleUpon, and PodTech- innovation divisions of multi-nationals like Nokia, Ricoh, and Microsoft- software Davids taking on Goliaths like BigFix- revolutionary education actors like Worldreader and Fidelis EducationSpecific work included:- Positioning an entire new advertising platform, which then saw radical growth- Communications and infrastructure that helped unlock the potential fo the Kindle to transform access to information in the developing world.- Creating a fake presidential candidate, so convincing that he was covered by NPR, The New York Times, and the international press- Cracking into the psyche of IT operators, managers and CIOs to inspire and delight them, growing brand recognition exponentially and delivering 1600% campaign ROI.- Fine-tuning the user experience and game mechanics of a higher education startup- Branding and rebranding numerous organizations.

Provided design and branding services to startups, including:- Health and wellness social network later integrated into a white-label offering for gyms- High-end barware importer/retailer- Sports-led investment firm