Dylan Fletcher Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

- Address customer inquiries and concerns with empathy. Provide adaptive solutions to overcome objections and provide follow up to confirm resolution including sales, returns/order discrepancies, and warranty issues.- Document detailed customer interactions in internal database. Follow through on trims request for repairs.- Actively increasing overall CSAT score by over 15%.- Utilize telephone, online chat, and email platforms to deliver outstanding customer service and close the loop. Communicates with the order management team regarding orders and returns.- Responds to and troubleshoots issues with orders as well as tracks transfer orders.- Point of contact for inventory levels, shipping and maintaining order flow. Manage replenishment hourly along with manual stock counts. Familiar with CRM and ERM productivity applications.

Beaverton, Or

- Led inventory management.- Prioritized roadmap in order to achieve product goals and metrics. Contributing to monthly sales between $50,000-$250,000.- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.- Maintained positive vendor relations to build strong partnerships.- Utilized our inventory management platform for cycle counts and accurate forecasting.- Enhanced product visibility by implementing strategic marketing plans and coordinating promotional campaigns.- Focused on inbound/outbound shipments ensuring timely delivery and replenishment. Planned and set up a cadence of scheduled deliveries for product launches. Followed through and delivered on deadlines with great attention to detail.

Tacoma, Washington, United States

- Spent summers coaching, training, and mentoring 110 children from middle school to college athletes as a team in order to increase self-awareness, goal setting, and motivate them to reach their goals in their respective sports.- Provided daily goal setting for student athletes to maintain program objectives through mentorship by effectively communicating as a positive role model at school and in the community.- Proficient use of Microsoft Office. Creates professional PowerPoint presentations for meetings. Utilizes Microsoft Outlook and Excel to manage informational/organizational responsibilities. Planned and purchased merchandise for staff and athletes.- Developed new strategies aimed at increasing engagement and fostering community. Collaborates with staff and parents of student athletes to provide insight and support for the community.

Woodburn. Or

- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Maintained a 75+UPH and increased to 100 UPH with team effort.- Supported the sales team by keeping product stocked and inventory levels accurate.