Dylan Powell, Mbcs Email & Phone Number

Cardiff, Gb

Elyria, Ohio, Us

• High-level senior executive overseeing the operations of the IT division to implement Invacare's vision, policies, and goals. • Successfully led a $29m IT insourcing transition project, including knowledge transfer within 6 weeks, 60+ staff movements and managing organisational change.• Clear $5m per annum reduction of IT costs through insourcing and combining strategic outsourced partners to reduce total cost of global IT.• Global leadership and governance of IT operations, security and support services, overseeing spend > $20m.• Implemented 5 year rolling strategic plan migrating to cloud services and streamlined/efficient vendor engagement.• Aligning multi-year IT strategy, IT budgets and coordination of global needs for infrastructure, operations, support services and security.• Driven global IT service delivery including defining global ITSM processes, including incident, request, change, demand and workflow approval.• Spearheaded rationalisation projects leading to 25% reduction in technological debt, increased user satisfaction (rating 98%) and hardened global IT cybersecurity posture through pentration testing resolution and end user training.

Elyria, Ohio, Us

• Global leadership and governance of IT security and infrastructure services aligning to corporate and IT strategy.• Driven global IT service delivery including defining global ITSM processes, includingincident, request, change, demand and approval.• Development and driver for multi-year global InfoSec program and security controlsleading to a 75% reduction in global security incidents. Succesfully mitigated and closedsignificant cyber attacks as global incident lead.• Successfully led a full IT outsourcing transition project, including knowledge transfer, 40+staff movements and managing organisational change.• Given data privacy lead for EMEA and APAC regions, successfully kick started dataprivacy champions team, ensuring appropriate coaching and training delivered to enduser community.• Implementation of incident framework, testing and coordination between C-level,business representative and technical IT teams for any cyber security issue.• Focal point and escalation for problem management, knowledge transfer andorganisational IT change.• Provides critical issue coordination between business and IT technical teams.• Responsible for the continuation of EMEA and APAC Computer Systems Validation forISO13485 and FDA part 11 compliance.• Governance of Sarbanes-Oxley (SOX) IT generalised controls (ITGC) in all regionsworking between internal audit, leadership and outsourced IT technical teams.

Elyria, Ohio, Us

• All-inclusive responsibility of all IT infrastructure, operations, end user support and cost/investments > $10m per annum.• Coordinated CAPEX/OPEX budgeting and resource planning with IT leaders and owned the associated tracking and direction.• Leadership of over 20 IT infrastructure and end user support staff across EMEA including development of a talent pipeline leading to strong succession plan.• Established and coordinated IT project portfolio management and drove an effective governance process to manage business demand and ensureinvestments are justified against other priorities.• Owned the strategic planning and took responsibility for facilitating applications, services, and technology 3 year roadmaps.• Defined full project management framework and supported IT leaders in its implementation. Coached IT team members on best practices in project management.• Oversaw the design and implementation of IT operations services including end-user support, local infrastructure, and collaboration. Ensuring expected service delivery and project deliverables are met for EMEA IT for both centralised data-centres and local operations.• High availability and performance for local IT services kept above 95% with no significant downtime leading to a greater stable environment.• Responsible for compliance related to security and data privacy in EMEA.• Various audit and review initiatives successfully undertaken.• Setup and tracked KPI's using both internal and external benchmarking of financial data & services, provided interpretation of the data and execution of re-actions.

Elyria, Ohio, Us

• Total accountability for IT in the UK & Eire region, including all services, budget, governance controls and compliance.• Management of UK IT team (5) consisting of technicians, business process analyst, and system analysts. Coaching and nurturing of level 1 technicians to level 2.• Management and development of remote EMEA level 2 ERP support team (5).• Establishment of ERP integration and support function to align operational and associated IT services across EMEA.• Responsible for all ERP services & suppliers including performance, availability, disaster recovery and security.• Executive level reporting on operational KPI’s regarding ERP application and architecture.• Additional responsibilities for data protection in the region in terms of personal data and privacy, including GDPR.• Full UK perimeter review for PCI-DSS compliance, providing training and process auditing.• Successful project management of EMEA wide Active Directory domain level upgrade.

Elyria, Ohio, Us

• Full responsibility for IT projects, technical oversight, validation, and service implementations.• Key in rolling IT infrastructure strategy and roadmap.• Lead for IT infrastructure project management methodologies, training, documentation and process. • Responsible for all complex associate and technical problem management across Europe.• Ownership and responsibility for various EMEA wide services including user access management, local network access, wireless connectivity, centralised web access service, site-to-site connectivity, Active Directory services and global user self-services.• Successful project management and coordination of various large projects. Migration from Lotus Notes collaboration suite to Office 365 cloud architecture. Centralised solution for outbound fax from corporate ERP platform and collaborative suite to all countries. Active Directory self-service, password reset and attribute update for both internal and external associates. Analysis and rollout of platform enhancements on critical associate end user services, e.g. supported browser platform and client software. Full end user computing program, including usability/compatibility review, mastering capability & hardware evaluation. User access management workflow implementation for approvals and automation.• Associate URL filtering service enhancement, architectural change, and implementation.• Implementation of a global ITIL toolkit (Service-Now), including incident, request, demand, scheduled task, and project management.• Lead European IT generalised controls Sarbanes-Oxley internal auditor.

Elyria, Ohio, Us

• Overall responsibility for all IT infrastructure systems, services, budget, and governance controls. • Supervision and management of IT staff.• Averaged £28k annual reduction in spend year on year.• Provide technical expertise for local services, including hardware & software solutions, as well as the regional IT service desk. Responsible for end-user service support for 200+ users across 4 sites.• Successful organisation & delivery of bi-regional IT infrastructure summit to aid in cross team working, co-ordination, team building and help-desk service delivery.• KPI generation & follow up to develop local strategy, provide transparency of the IT function to the business leaders and provide direction for the local infrastructure department.• Adviser to all European infrastructure teams on local network design, data-centre network, and other centralised systems. Acknowledged as an end-user service technical expert.• European core infrastructure team member managing and supporting data-centre network equipment, Active Directory infrastructure, VPN solutions, internet services and MPLS vendor management.• Successful projects include: European disaster recovery plan (scoped, implemented and tested on-time and within budget). European wide, centrally administered, secure WLAN including guest access solution. Merge & relocation of 2 manufacturing sites into a new single location. Implementation of URL filtering and security solution based on SaaS. Data-centre relocation responsible for layer 2 and 3 networking. Lead in the successful migration of multiple independent Windows NT4 domains to single Active Directory platform.

• Responsibility for all IT systems, services, security, budget, staff and governance controls.• Provided 2nd and 3rd level associated service support.• Core tester for new products and successfully implemented pressure mapping protocol.• Process analysis & review.• Development of various software and applications for use internally and for sales enhancements; - Product auditing tool and report building system. (MSS Audit) - Sales contact management system. (ConnectCRM) - Sales software for customer product customisation. (MSS Choice) - Sales order processing system disaster solution. (SCOT Disaster Plan) - Stock take input, reporting and valuation system. (Stock Take) - System to log and report usage of specific plant machinery (OEE). (Foam Plant) - Utility to run a set routine at regular intervals. (Night Routine) - Sage Line100 spool archive and login utility to bypass Line 100 limitations. (Sage Spool) - IT Helpdesk development for management reporting.

• Responsibility for all technical aspects of IT within the group.• Supervision and management of IT support staff.• Training of non-IT background personnel to A+ Certification standard within 6 months.• IT service desk setup, management and reporting for analysis and KPI generation.• Full intranet deployment (set-up, development and management) for end-user IT service documentation.• Successfully project managed full migration from old Novell 3.12 to Windows NT4 platform.• Network re-design using TCP/IP, DHCP, WINS, IIS, SQL Server, email and fax servers.• Set-up of permanent internet presence, email, firewall and security.• Complete telecommunications review and support of Mitel SX50 PBX.• Systems, hardware and software support, including auditing, for 50+ users.

• Responsible for all technical aspects of IT, supporting 180 users across 3 sites.• Systems manager of company integrated resource management system (ERP).• Generation of various business critical reports linking database systems (Sage Line 100 and Swan Manufacturing). Developed using Crystal Reports.• Server OS experience gained in Linux, NT4 and Novell 3.12.• Support of multiple Meridian Option 11 Digital PBX networked via WAN.• All levels of hardware, software and systems support.• Full management of hardware and software auditing.• Firewall security, IT policy generation and liaison with board of directors.

B200 Understanding Business Behaviour, General Studies

Nebs Certificate In Management, Business Administration And Management, General

Computer Science

A-Level, Computer Science