- Function as trusted advisor to customers to ensure product adoption, growth, and continued success - Part of a team that increased expansion revenue 1200%, YOY- Led entire success team in account growth and expansion for 9 consecutive quarters

- Responsible for renewals and expansion of accounts by driving product adoption- Plan and conduct onboarding and training for new customers, as well as ongoing support throughout the customer lifecycle- Quickly address issues by collaboratively working with internal product teams to ensure swift resolution- Develop and maintain strong relationships with key stakeholders by functioning as a trusted advisor, dedicated to ensuring the highest level of customer satisfaction- Conduct ongoing meetings to discuss best practices, communicate new feature releases, develop plans for expanding platform usage, and provide use case examples for further leveraging product functionality

- Responsible for revenue retention, analyzing and identifying sales opportunities for multi-million dollar territory of 30 large and midsize firms in Baltimore and central Pennsylvania - Develop and maintain strategic relationships within law firms, including C-level executives, partners & librarians- Manage and direct product roll-outs and implementation, including ongoing training, education, and issue resolution- Propose and negotiate contracts for multiple Thomson Reuters legal workflow and technology services- Provide a client-focused approach to identifying comprehensive legal workflow solutions and insights to law firms based on an assessment of trends among peer firms, their clients, and the legal industry as a whole

- Develop, market, and conduct product training and demonstrations for existing customers at assigned law firms through customer visits to promote usage and revenue growth objectives and increase user preference for Thomson Reuters-branded products.- Build strong relationships within accounts to drive product adoption, usage, and retention and help identify opportunities for up-selling and new products sales.- Work with Client Managers, Sales Executives and Regional Management to create successful communication, education and training on Westlaw and Thomson Reuters-branded products

- Thoroughly investigated financial institutions for mortgage-backed securities fraud.- Analyzed due diligence, risk management practices, and financial disclosures regarding the securitization, marketing, and sale of RMBS.- Conducted legal research and drafted analyses concerning findings of fraud and claims for individual liability.- Researched and prepared materials for witness depositions.

- Performed ongoing legal research, due diligence, document review and analysis in a variety of areas including antitrust litigation, e-Discovery, and residential mortgage-backed securities.- Extensively analyzed registration statements, prospectus supplements, and numerous financial documents filed with the SEC in order to ascertain importance and relevance to ongoing litigation

- Spearheaded creation of the Waukesha County Circuit Court Child Protection Mediation Program- Devised confidential system for tracking cases, mediator evaluations, and mediation settlement statistics- Designed and distributed marketing materials and additional information sheets about the mediation program for families, caseworkers, and court officials.

- Provided comprehensive legal services to individuals, personally mediating over 30 cases and settling claims in excess of $15,000.- Collaboratively worked with parties to creatively resolve disputes and avoid further litigation; drafted settlement agreements and delivered to court commissioner for approval.- Actively communicated with involved parties to discuss and explain the mediation process and ensure compliance with court requirements

- Interviewed clients, extensively researched case law, and provided legal assistance and advice - Drafted legal correspondence, memos, and motions to address the legal needs of clients- Managed a caseload of 10-12 clients and worked with the supervising attorney to fully meet clients’ needs.

- Thoroughly tested software fixes for future release- Worked side-by-side with developers to ensure software met compliance with national healthcare standards - Traveled to hospitals and trained physicians, nurses, and administrative personnel on using the software