Dylan Kay Email & Phone Number

Des Moines, Ia, Us

Ankeny, Iowa, United States

- Serve as a lead and knowledge expert on Salesforce Service Cloud, Punchh (loyalty platform), and guest services.- Collaborate with Product Owners to overhaul Salesforce Service Cloud to drive agent efficiency and excellent guest experiences.- Actively partner with Digital, Credit Cards, Risk Management, and Asset Protection on resolving complicated guest matters.- Communicate effectively through JIRA tickets on technical issues related to Rewards accounts, mobile app, and online ordering.- Manage 100+ Service Cloud template responses to provide a consistent message to guests.- Develop and improve operational support policies.- Onboard new team members and provide individual coaching sessions.

Burlington, Iowa

- Grow knowledge of Parkside’s products by studying the portfolio and learning the functions of the brewing process and different styles of beers.- Research and develop a list of clients to self-distribute to.- Present clients samples of beer from Parkside’s portfolio that would benefit that client’s customer base.- Frequently service clients with quality checks, rotation and delivery of product, and cleaning of tap lines if required.

Maryville, Missouri

- Co-taught Computers and Information Technology with faculty in the School of Computer Science and Information Systems - Administered assessments and conduct 1 on 1 personal help sessions for students- Graded student projects and maintained and updated the grade book with appropriate feedback to students- Responded to student questions verbally and electronically in a professional manner

Greater Omaha Area

- Grew sales volume, market share, product distribution, space allocation, and customer service in all assigned accounts.- Took inventory, placed orders for future delivery, and sold product inventory to standard.- Sold and execute promotions, solicited placement of equipment, and used point-of-purchase materials to stimulate sales.- Provided excellent service to assigned accounts and create and maintained goodwill with all customers.

Greater Omaha Area

- Merchandised store shelving, coolers, and displays with products in assigned accounts.- Displayed promotional materials such as signs and banners in accounts.- Built customer relationships at the store level.- Serviced accounts under minimal supervision.

Maryville, Missouri

- Collected cash, checks, and credit transactions for fuel purchases and general goods.- Priced shelves and created space for new inventory.- Performed inventory checks and accountability at the end of each month, also counted safe and registers nightly.

Atlantic, Iowa

- Controlled shipments, inventories, and customer relations with all merchandise.- Promoted a self-run, online merchandise store through social media.

Maryville, Missouri

- Seated and served up to 150 customers per shift.- Mixed, prepared, and made muffins and other bakery goods.- Developed persuasive sales techniques through recommending in-store promotions.- Monitored inventory to move products into discounted areas.- Formulated creative ways to make work more enjoyable for employees.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Business Management And Marketing

Activities and Societies: Bearcat Marching Band