Dylan Klemm Email & Phone Number

Wood Dale, Illinois, United States

• First point of contact for any incoming commercial, insurance or internet searched lead
• Maintained a sales closing rate of 80% or greater consistently, quarterly
• Inspected and assessed new leads, developed a scope of work in accordance to IICRC standards, signed up customers by contract, scheduled & directed technicians daily
• Reviewed the scope of work with crew chiefs in the field, leading by example on job sites
• Created estimates in Xactimate, completed precise sketches, applied the necessary line items to complete the agreed scope of work in accordance to industry standards
• Completed moisture mapping using the Mica software program to calculate the proper amount of drying equipment needed for each project & completed dry logs

Schaumburg, Illinois, United States

• First point of contact for any incoming commercial, insurance or internet searched lead
• Inspected and assessed new leads, developed a scope of work in accordance to IICRC standards, signed up customers by contract, scheduled & directed technicians daily
• Reviewed the scope of work with crew chiefs in the field, leading by example on job sites
• Created estimates in Xactimate, completed precise sketches, applied the necessary line items to complete the agreed scope of work in accordance to industry standards
• Communicated with customers, clients, and adjusters daily to provide the best possible experience throughout the restoration process, to build relationships and generate positive reviews that could bring in future.

Naperville, Illinois, United States

• Displayed a professional image, provided exceptional customer service and gave extraordinary care to our customers in their time of need
• Used moisture meters and thermal imaging cameras to inspect and determine if a specific damaged building material can be salvageable or needs to be removed and disposed
• Completed a precise sketch of the properties affected rooms and ensured the customer’s satisfaction with surveys, payment authorization and solidified repair jobs
• Effectively trained laborers and technicians by implementing creative labor strategies and providing great standard work techniques to complete the scope of work
• Ensured large crews were properly equipped to complete jobs efficiently and finished the estimate of work within the projected timeline on larger scale projects

Moorestown, New Jersey, United States

• Displayed a professional image, provided exceptional customer service and gave extraordinary care to our customers in their time of need
• Used moisture meters and thermal imaging cameras to inspect and determine if a specific damaged building material can be salvageable or needs to be removed and disposed
• Extracted water using industrial extractors or pumps, used power tools to remove a specific building material and used industrial steam cleaning equipment on various floors
• Removed appliances, cabinets and countertops to access, remove and clean affected areas
• Removed and treated affected microbial growth areas and set up air filtration equipment to circulate clean air flow, used airless paint sprayers to seal and incapsulate exposed area
• Set up industrial dehumidifiers, hydroxyl odor processors, air movers, injector dry and desiccants to efficiently dry the structure and building material of the property

Camden County, New Jersey, United States

• Used mechanical snakes and mini jetters to clean and clear lines
• Repaired, replaced, and fixed all different pipes and stacks using PVC & copper
• Performed televising and locating services on two inch through thirty-six inch lines
• Worked on vactor trucks jetting sewer mains, cleaning wet wells and pump stations
• Experienced in hydro excavation to replace water services and water mains

Phoenix, Arizona, United States

• Performed face to face interaction with consumer’s, located inside of retail locations to provide a better quality service and a lower price to the consumer by using a system
• Maintained consistently high sales and was in the top five ranked sales reps of the entire country on the campaign by exceeding the sales quota every month
• Completed different responsibilities to help the office run more efficiently
• Trained my team and most entry levels, effectively implemented small scale management and also was in charge of territory management for my team members and the office
• Interviewed potential employees that were seeking an opportunity within the company