Dylan Lee Email & Phone Number

Sydney, New South Wales, Australia

- Customer Relationship Management- Provides front-end servicing for existing clients on Small Business Commercial Broker via phone or email - Action on simple lending queries or referring complex lending request to bankers- Identify banking opportunity with existing clients and liaise with transactional specialist to provide consultation on setting up merchant facilities for small business.

Sydney, New South Wales, Australia

- KYC Compliance: Conducting due diligence check when onboarding New-To-Bank Clients - Experienced in structing complex trust deeds, requesting and fulfilling legal services vetting on specialised lending – Franchise Banking, Rent Roll, Bank Guarantee, Lease Mortgage, etc.- Performing Inbound Quality Assurance (IQA) check on the documents submitted by the Brokers, to ensure in compliance with the credit policy.- Setting up eBL structures for the bankers to set the stage for loan approvals for commercial and consumer loan.- Understanding the changing landscape of regulatory environment for AML/ATF and AUSTRAC requirements in relations to KYC onboarding, credit policies for commercial and consumer loans- Providing support to Banker in resolving the roadbloack presented during pre-approval stages- Post-approval support for opening accounts, document preparations given for escalated request

Parramatta, New South Wales, Australia

- Manually operate between three systems (TI Plus, Kapiti and Credient) to process Letter of Credit negotiation, financing and payments.- Work with mutinational team from Hong Kong, Singapore and China to service customers from different timezone and regulatory environment (e.g. sanctions)- Work under time pressure per Service Level Agreement (SLA) for 1 hr and 2 hr.- Assist manager in training new recruits to familiarise with complex systems using step-by-step notes and screenshots.- Problem solving and investigation skills in resolving issues between systems (i.e. using Service NAB/myID to resolve system access issue, record of credient limit not reconciling with Kapiti payment record, Document Management Systems (DMS) optimisation etc)

Parramatta, New South Wales, Australia

- Familiarise with ITF system to process Letter of Credit negotiation, financing and payments- Literacy in Letter of Credit in relation to daily operation of Trade Operations- Coordinate and regulate workflow using excel and email between customer service team, operations team and the customer occassionally.

528 Compton Rd, Stretton, Qld 4113, Australia

Latte Art (Basic), Customer Service

Bachelor Of Art, International Relations And Affairs (Extended Major), Gpa 5

Activities and Societies: UQ Buddhist Education Society (UQ BEST) - President

Bachelor Of Engineering - Be (Not Completed - Transferred To Ba), Mechanical Engineering

Activities and Societies: UQ Buddhist Education Society (BEST) - SecretaryTransferred to Bachelor of Art (IR/French)