• Conferred with existing and potential customers to assess requirements and propose optimal solutions utilizing the ServiceNow • Orchestrated the design, development and deployment of customer solutions, including testing features and correcting code.• Collaborated with cross-functional development team members to analyze system solutions based on evolving client requirements• Provided outstanding service to clients to maintain and extend relationship for future business… Show more • Conferred with existing and potential customers to assess requirements and propose optimal solutions utilizing the ServiceNow • Orchestrated the design, development and deployment of customer solutions, including testing features and correcting code.• Collaborated with cross-functional development team members to analyze system solutions based on evolving client requirements• Provided outstanding service to clients to maintain and extend relationship for future business opportunities• Kept educated on the latest ServiceNow enhancements utilizing online learning, instructor-led courses, and webinars• Directed remote teams dedicated to application design and quality assurance testing.• Managed project scope, schedule, status and documentation.• Involved with multiple internal efforts to grow our company’s standards including development, testing, project planning, and collaboration Show less

• Responsible for the design, implementation and maintenance for multiple enterprise systems, including AirWatch MDM, Digital Signage, Systems Center Configuration Manager, ServiceNow, Citrix, Azure O365, Active Directory, Group Policy, etc. • Collaborated as a team on the design strategic roadmaps for our infrastructure to support growing needs• Perform operating system software updates, upgrades and patches• Increased team productivity and automated repetitive tasks by using batch… Show more • Responsible for the design, implementation and maintenance for multiple enterprise systems, including AirWatch MDM, Digital Signage, Systems Center Configuration Manager, ServiceNow, Citrix, Azure O365, Active Directory, Group Policy, etc. • Collaborated as a team on the design strategic roadmaps for our infrastructure to support growing needs• Perform operating system software updates, upgrades and patches• Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.• Led the procurement, deployment, and maintenance of all IT End User Hardware within the organization• Acted as an escalation point for troubleshooting network/systems issues• Developed an initiative within business units to move outdated business processes that use email, spreadsheets, and paper forms over to several workflows and forms tools that we have to offer within the organization (ServiceNow, K2, Microsoft Flow)• Conducted the project to move the company from On-Premise Office to O365, including OneDrive, Exchange, etc. • Facilitated the upgrade of all warehouse hardware at both plants to support our new ERP system Show less

• Lead point of contact for the management and deployment all store-side operating systems for Pilot and Flying J Travel Centers (point-of-sale, back office servers, restaurant, DVR and shower server systems).• Conducted the migration of all Pilot and Flying J Travel Centers from Windows XP to Windows 7 and POSReady 7• Level II support for centrally managed DVR system for all stores• Involved with the lifecycle of our Point-of-Sale platform (all stages of the development and… Show more • Lead point of contact for the management and deployment all store-side operating systems for Pilot and Flying J Travel Centers (point-of-sale, back office servers, restaurant, DVR and shower server systems).• Conducted the migration of all Pilot and Flying J Travel Centers from Windows XP to Windows 7 and POSReady 7• Level II support for centrally managed DVR system for all stores• Involved with the lifecycle of our Point-of-Sale platform (all stages of the development and deployment lifecycle) Show less

• Desktop and Mobile support to all corporate users over multiple platforms• Junior systems administration within Active Directory and Microsoft Exchange, including account setup and email distribution lists. • Migrated all corporate users (1000+) from Windows XP to Windows 7