Dylan Lim Email & Phone Number

Petaling Jaya, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

PostCo empowers e-commerce brands globally with plug-and-play solutions for returns automation and reselling. Our products drive customer loyalty and create post-purchase revenue opportunities.• Analysed key revenue drivers to guide strategic priorities, resulting in a 2X revenue growth multiple and a profitable bottom line.• Built PostCo’s first data warehouse and wrote batch pipelines to serve as a single source of truth for all company-wide metrics. Set up tests and observability for data pipelines and documented metric definitions for technical and business teams.• Designed responsive app screens and user journeys.• Designed and maintained PostCo’s websites and assets on Webflow & Figma. Constructed style guides and design documents for socials and collaterals.• Built a suite of internal tools to fully automate data processing and operational workflows.• Improved outbound open rates from 20% to 80% and reduced bounce rates from 15% to <1% within 1 month by overhauling the testing framework for deliverability and improving outbound operations.• Upskilled departments on basic Python and SQL to enhance workflow efficiency.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

PostCo Retail was Southeast Asia's premier PUDO network with over 3,000 retail locations across Singapore, Malaysia, and Vietnam.• Built interactive dashboards to track key SLA and performance metrics, driving a 10% improvement in logistic partner SLA + 30% reduction in missed pickups across 4 months.• Designed media assets and creative documents, e.g. investor decks, social & web assets, onboarding & demo videos.• Expanded and serviced PostCo’s retail network across 3 markets while securing day-to-day operations e.g. partner & customer calls, resolving delays and lost parcels, deploying assets. Designed team OKRs on a fortnightly basis to drive growth for key retail metrics.• Spearheaded experimental retail-enabled strategic partnerships, leveraging low-code and no-code tools to generate recurring revenue.

Putrajaya, Malaysia

PADU was a Malaysian government CLBG focused on national education policy and transformation.• Implemented change through data storytelling, change agents, upskilling, and synergising across 10 education initiatives.• Strategized omnichannel stakeholder communications and developed creatives that lead to the successful initiation, completion, and maintenance of initiative projects.• Oversaw a MYR500,000 nationwide campaign that was awarded first place for Bett Asia’s ‘Game Changer’ category.

Putrajaya

The Perdana Fellowship connects students and graduates with Malaysian ministers, exposing them to federal operations and the process of policymaking.

Bachelor Of Arts - Ba, Natural Sciences

International Baccalaureate