Dylan Lockwood

Dylan Lockwood Email and Phone Number

Customer Service Representative @ Esri
redlands, california, united states
Dylan Lockwood's Location
Beaumont, California, United States, United States
About Dylan Lockwood

Hello! I'm Dylan Lockwood, a recent graduate with a B.S. in Sociology and a minor in Sustainability. Driven by a passion for community and sustainable development, I am eager to contribute my skills and enthusiasm to a dynamic administrative role within a forward-thinking company. As a professional:I've had experience within the realm of customer service which has been heavily tied into community involvement by volunteering and improving customer satisfaction while balancing business operations such as product sales, distribution rates, and following health and monetary standards. This experience has equipped me with skills for administrative roles such as problem solving, attention to detail, and communication. I'm an ambitious hard worker who can get things done and understand the importance of balancing responsibilities with a creative pursuit. I'm skilled at providing effective customer service, as well as, communicating with a team verbally and written which is effective for assisting business partners, customers, employees, and other admin-related inquiries. I can multi-task in a fast-paced environment, be a strong partner in an adaptable and coachable workplace, provide strong analytical and organizational skills, and proficient computer skills in Microsoft suite. I can apply these skills by handling confidential information and ensuring accuracy and completeness with inputting information. Outside of work:I love to read and escape into a whole new world of fiction and gain real-world perspective through nonfiction stories as well. I spend some time volunteering for the community at school and law enforcement events. By volunteering, these duties reinforce my commitment to community engagement. When time allows, travelling and exploring with friends and family is one of my favorite ways to spend time by expanding my horizons in the world. Thanks for stopping by! Would love to connect!

Dylan Lockwood's Current Company Details
Esri

Esri

View
Customer Service Representative
redlands, california, united states
Website:
esri.com
Employees:
5158
Dylan Lockwood Work Experience Details
  • Esri
    Customer Service Representative
    Esri Sep 2024 - Present
    Redlands, California, United States
    In my role at Esri, I contribute to the company’s success by delivering exceptional customer service in a dynamic, fast-paced environment. My responsibilities include managing all aspects of order-related activities for a diverse customer base, which involves order processing, scheduling deliveries, invoicing, and providing post-delivery support. I track licenses, maintenance, and entitlements, and ensure accurate and timely updates to customer account information.I also handle customer quotes, address inquiries from clients and internal teams, and participate in project teams as needed. This role allows me to leverage my problem-solving and research skills while fostering strong relationships with both domestic and international customers across various industries. I am dedicated to continuous improvement and have the opportunity to advance within the department and beyond.
  • Starbucks
    Barista
    Starbucks Sep 2020 - Aug 2024
    Yucaipa, California, United States
    • Increase in customer satisfaction: Collaborated with a team of 11 to achieve exceptional customer service skills measured by weekly customer surveys.• Increase the rates of product distribution by consistently preparing beverages to company standards with measured by daily control checks. • Significantly contributed to the company’s mission and values by receiving Partner of the Quarter twice for exemplary performance using interpersonal skills and to provide friendly service while meeting company stats.• Follow health standards with cleaning tasks and food and drink preparation.• Process register transactions with high accuracy and manage tips amongst partners.• Organize and handle inventory by arranging store orders and providing pars to Supervisors for orders.
  • Esri
    User Conference Event Assistant
    Esri May 2024 - Jul 2024
    Redlands, California, United States
    As an Event Assistant at Esri, I play a pivotal role in facilitating the planning and execution of the annual Esri User Conference, the premier gathering of GIS professionals worldwide. My responsibilities encompass a spectrum of essential tasks aimed at ensuring a seamless event experience.On a daily basis, I provide exceptional customer service by promptly addressing inquiries from internal and external stakeholders via phone and email. I meticulously handle registration processes and payments, contributing to the efficient management of attendee logistics. Additionally, I perform vital data processing tasks to maintain accurate attendee records and update internal and external resources to enhance event communications and operations.Collaborating closely with the Events team, I contribute in multifaceted ways to drive the conference from the planning stages to successful fruition. This role demands strong organizational skills, attention to detail, and effective teamwork to deliver an outstanding event experience.
  • The Homestead
    Wedding Support Staff
    The Homestead Feb 2021 - Dec 2021

Dylan Lockwood Education Details

Frequently Asked Questions about Dylan Lockwood

What company does Dylan Lockwood work for?

Dylan Lockwood works for Esri

What is Dylan Lockwood's role at the current company?

Dylan Lockwood's current role is Customer Service Representative.

What schools did Dylan Lockwood attend?

Dylan Lockwood attended Arizona State University, University Of California, Santa Barbara.

Who are Dylan Lockwood's colleagues?

Dylan Lockwood's colleagues are Hieu Pham, Quoc Nguyen, Scott Moore, Alberto Perez, Carl Bender, Tyler Burns, Sivan Tratt.

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