• controlling costs, while maintaining a service score of 80%+ for six consecutive months.• Assist in the development and implementation of goals, policies, procedures and priorities for the front office, restaurant and other key departments.• Resolving guest and employee concerns making the hotel a great place to stay and work.• Checked with banquet team and clients to ensure events run smoothly • Assisted in the all food and beverage operations from food preparation to service• Worked as bartender and server in times of need• Maintained cleanliness of all public areas• Worked with housekeeping to ensure rooms were ready in a timely manner Assisted in opening and closing for Housekeeping department• Communicate brand standards to all team members in the hotel• Checking in with hotel staff while out of office to ensure all aspects of operations are on point Worked with front office and sales to maximize revenue. Proficient in all centralized accounting functions Achieved 6 consecutive outstanding Quality Assurance ranking

• Coordinate services for groups and organizations holding meetings and conventions to ensure that their event runs smoothly and stress free.• Confer with the heads of other departments in the hotel to coordinate any details for planned events and group stays.• To understand and respond to all client needs and requests in a timely and professional manner. • Provide initial accounting for all group and convention activities.

While working as the front office supervisor I assisted the management team in crucial situations to reach the best possible outcomes. Part of my duties as supervisor is to help with group sales as well as coordinating their check-in to insure that it quick, easy and stress free for the guest. I also keep the front desk staff functional and organized, to provide the best service possible for our clients satisfaction. Along with these duties I also fill in where ever needed, to ensure that our property can function at its optimal level.