• Installed, implemented and supported Microsoft IIS to enable Aetna’s enterprise web environments to meet SLA’s while positioning to be responsive and proactive to changing business requirements. Responsible for overall design and setup of the webserver and application server architecture and supporting system software. • Built web infrastructure environments for development, integration, QA, Stress for Microsoft IIS to support application deployment to include software installation and upgrades via PowerShell, Windows GUI 2008, 2012, & 2016, and in house designed applications.• Monitored overall capacity / performance of application and web server environment and performed necessary diagnostic tuning, & disaster recover for Microsoft IIS servers in both intranet and internet tiers.• Provided SiteMinder product support to meet SSO requirements & managed SSL certificates to meet security requirements.• Worked closely with IT application developer and architects on application system design and user interface needs and objectives in order to most effectively meet business goals and security requirements.• Diagnosed, isolated and debug software and infrastructure problems and performed problem resolution on call rotation supporting midrange Linux, Apache, and WebSphere.

• Managed physical to virtual server migration from a Connecticut data center in order to physically move the new hardware to a newer data center in New York.• Implemented the new VMware cluster (2 hosts & 1 replication server) in the New York Data Center.• Installed a Veeam backup solution to an on-site NAS connected via iScsi for failover and additional backup coverage.• Oversaw project to remove a 4.5 mbps bonded T-1’s and replace with 100 mbps cable modem. This provided approximately a 22% increase in internet speed and reduced monthly cost from approximately $1500 to $120.• Migrated phone system from PRI to PRI over Ethernet which effectively eliminated around $3000 per month in long distance charges by piggybacking onto our existing internet connection.• Managed a project to recycle the antiquated printer infrastructure to a managed print/scan solution deployed via group policy. This resulted removing the frequent service calls at approximately $500 each and also eliminated the need to purchase toner as it expired. In addition, implemented a system in order to have the toner supply automatically re-ordered (at no cost under the contract) once they reached a 10% remaining level.• Managed a level 1 desktop support engineer to utilize our helpdesk system to support approximately 300 users.• Upgraded all hardware at our local office which included migrating from Active Directory 2003 to AD 2012. Also upgraded all switches from 100 mbps to 1GB layer 3 switching infrastructure. • Implemented full security auditing was also performed and locked down as necessary.• Scoping of office 365 migration.Complete overhaul and documentation of disaster recovery plan with onsite, offsite, and cloud storage design

• Managed all servers and infrastructure on HIPAA compliant Active Directory Network. This included daily resolution of tickets requested by end users, routine server maintenance & fault diagnosis on desktops, servers, printers, etc. as well as making recommendations on future hardware and software to improve the network in the future. Additionally implemented proactive network health monitoring for all hardware in order to diagnose and resolve issues before they were actually reported by the staff• Saved the company $588,000 over the course of 7 years by decommissioning a legacy system and exporting the data to a new system. This met the HIPAA requirement of maintaining PHI for 7 years while eliminating a $7000/month maintenance fee that they were paying on the legacy EHR system• Worked with Executive committee to create policies and procedures in order to maintain compliance and uniformity organization wide.• Maintained firewalls (Sonicwall, Cisco, Watchgurard) , DHCP, DNS scopes as well as VPN connectivity and VOIP qos to three satellite offices.• Developed server virtualization plan (VmWare and Hyper-V ) using both and cloud based disaster recovery plan to replace existing tape backup system that was currently facing an increasingly shrinking backup window.• Worked as Primary technical point of contact on practice PACS (X-Ray) and NextGen EHR (Electronic Health Record) systems in order to support end users.• Managed and implemented multiple SBS 2003 to virtualized Server 2012, Exchange 2013 or Office 365 projecEts.• Primary lead on several office moves/upgrades for multiple clients.• Worked as Primary technical point of contact on practice PACS (X-Ray) and NextGen EHR (Electronic Health Record) systems in order to support end users.

• Project leader with Stanley Tools leading systems integrations projects on the global corporate network.• Primary point of contact with Stanley Systems Engineering handling all systems for the sell-of of Bosch in both the US and Germany. This included Active Directory (ADMT), Exchange, SQL, DNS, File Servers, multiple application servers, web/ftp servers, as well as several hundred end user workstations.• Served as a systems engineer to ensure smooth process flow for the integration of recently purchased Sonitrol Alarm Company into the Stanley corporate network. This project allowed of no interruption of service to any critical systems as a large portion of Sonitrol’s business involves monitoring alarm systems across the USA. If any issues were to arise causing downtime, this would have been devastating to Sonitrol’s reputation.• Handled Server consolidation projects using VMware ESX – project consolidated nearly 70 physical machines to virtuals. This included handling all inventory and accounting for the legacy hardware which was shipped back to headquarters location and ensuring warranty and support contracts for RMA’s on damaged hardware were handled appropriately on the affected systems.• Using HEAT ticket management system for change control requests and MS project I managed this project to meet all SOX compliance guidelines required by corporate policy.

• Held the roll of subject matter expert on Microsoft Active Directory, SQL Server, IIS, DNS, Group Policy & related technologies in support of a highly secure isolated application domain which provide the infrastructure foundation to BT’s global Multimedia Call Center Platform. This comprehensive contact center solution marketed to BT’s largest enterprise business customers was comprised of over 20,000 users distributed worldwide with data centers in Hong Kong, Paris, New York, London, & Docklands in the UK which were fully redundant as well as tightly integrated with multiple global voice networks which handled routing calls to agents who had to be accessible anywhere on the planet.• Provided guidance in the design of, and responsibility for the implementation and final sign off on corporate policy relating to securing and locking down administrative access to server farms located on US Soil. This mandatory action was required by the Department of Homeland Security in order to comply with Federal guidelines to secure US based telecommunications systems from being compromised by terroristic activity in the event of the an official notice of heightened threat level code. • Designed testing platform using VMWare ESX to replicate the production domain and all key systems to allow for safe “non –production” testing and development.• Directed Specialists in New York and various UK locations to assist in the provisioning and deployment of HP blade centers to support the growth of this platform from a single site located in Tufnell Park & BT’s Global Switch Data Center to a multi- continent n+1 redundant and load balanced solution comprised of approximately 200 individual servers. Additional focus was given to ensuring that any changes supported the larger goal systems integration goal of merging the MCC domain with BT’s upcoming Next Generation Call Center platform.

• Managed and planned Windows 2000 Active Directory network schema including continued incorporation of remote offices located throughout the US into the corporate network structure in support of our national ATM & credit card processing network.• Implemented further desktop lock down and management solutions including remote software installation and service pack deployment to decrease downtime and support costs associated with the PC Tech Support Team.• Drafted & implemented a disaster recovery plan (including 24/7 on call rotation of techs) such that any mission critical server could be recovered within four hours even in the event of catastrophic hardware failure. This utilized multiple rotation schemes of onsite, offsite, online, & archival media.• Directed an initiative with our corporate communications department to create a “Survey Team”. This team would travel to outlying offices (i.e. newly purchased divisions) to survey network hardware, software, and communications infrastructure layout. After the survey, we would design and implement the most appropriate strategy to bring the remote branch office into the corporate Active Directory network.• Provided administrative support for our Microsoft Exchange mail system. This system was comprised of 4 servers at our HQ location and one server at each of three additional sites distributed across our nationwide WAN. • Heavy emphasis on IIS and OWA, as well as various third party additions to our Exchange system (blackberry support as an example) was utilized to keep our sales force in sync and ahead of the competition.• Utilized Citrix Metaframe & XP to speed up deployment time of accounting and other critical applications to branch offices as other businesses were purchased. This allowed us to provide necessary HR & accounting functionality to remote offices before sending an audit team onsite to conduct a thorough evaluation.

• Reporting to the VP of IT Operations, I Functioned as primary desktop support agent as well as strategic design expert for all aspects of corporate network architecture. This included installing new software, system upgrades, patches, automated deployment images, & maintaining backups on both PC desktops/laptops & Macintosh systems for offices in Atlanta, Los Angeles, San Francisco, Seattle, New York, London, England, and Dublin, Ireland.• Orchestrated move of company Data Center from our Buckhead office to a new Peachtree Center office in downtown Atlanta. This required hand moving all critical production servers & setting up all user desktops for the entire office (about 60 users at the time) in a 3-day period. To complicate things, I was also directed at this time to go live a new Exchange 2003 server, which I had just built in order to migrate off an older failing exchange 2000 platform. The task was completed in 48 hours with not one single hitch leaving 24 hours for additional testing and cleanup work.• Working with creative department (mostly Mac based), developers, & production managers, I helped develop more efficient means of group collaboration leveraging existing assets such as our Exchange platform in order to speed delivery of ads to market. This required maintenance of the TCP/IP network Infrastructure consisting of Active Directory, DNS, DHCP, SQL, VPN tunneling, FTP, Exchange (Web mail, Outlook Mobile, Blackberry, Windows Mobile device Sync) Instant messaging platforms, Backup & Anti-Virus strategies, Sonic wall Firewalls & a plethora of HP, Dell, & Macintosh Server platform.

* STUDIOCOM: worked with video conferencing, Televantage IP Phones, VOIP, Virtual Servers (VMware), Sonic wall VPN, MS Project Server, Exchange, VMWare & Active Directory. * UPS: Assisted with project to simplify management of systems, which run the machinery in major hubs. This incorporated patch management & remote admin allowing for operations control from Atlanta with minimal onsite service personnel. * VERIZON WIRELESS: Worked with team to build, test, and rollout sales and display kiosks to Circuit City stores to promote EVDO broadband wireless service. Also provided end user support on Exchange 2000 & 2003 / Active Directory network.* NOVA INFORMATION SYSTEMS: Resolved long running issues related to high visibility Web & FTP traffic blocking and monitoring problems during critical end of year processing for the second largest credit card processor in the world in addition to relieving the overburdened full time staff with daily administrative tasks.

* Designed architecture and migration plan for converting existing NT4 Domain to a fully functional Active Directory network. Business requirements dictated that all corporate applications were transferred to the new network without any loss of functionality.* Upgraded and transferred all corporate users from the existing Exchange 5.5 mail servers to more updated Exchange 2000 active directory integrated servers. Full spam and virus monitoring was included as part of the new server implementation. IIS was also utilized to provide web access to sales reps and key executives who were primarily based out of the local corporate headquarters.* Drafted official corporate policies and procedures for corporate computer usage and security ensuring compliance with HR and existing IT guidelines.

• Managed and planned Windows 2000 Active Directory network schema including continued incorporation of remote offices located throughout the US into the corporate network structure in support of our national ATM & credit card processing network.• Implemented further desktop lock down and management solutions including remote software installation and service pack deployment to decrease downtime and support costs associated with the PC Tech Support Team.• Drafted & implemented a disaster recovery plan (including 24/7 on call rotation of techs) such that any mission critical server could be recovered within four hours even in the event of catastrophic hardware failure. This utilized multiple rotation schemes of onsite, offsite, online, & archival media.• Directed an initiative with our corporate communications department to create a “Survey Team”. This team would travel to outlying offices (i.e. newly purchased divisions) to survey network hardware, software, and communications infrastructure layout. After the survey, we would design and implement the most appropriate strategy to bring the remote branch office into the corporate Active Directory network.• Provided administrative support for our Microsoft Exchange mail system. This system was comprised of 4 servers at our HQ location and one server at each of three additional sites distributed across our nationwide WAN. • Heavy emphasis on IIS and OWA, as well as various third party additions to our Exchange system (blackberry support as an example) was utilized to keep our sales force in sync and ahead of the competition.• Utilized Citrix Metaframe & XP to speed up deployment time of accounting and other critical applications to branch offices as other businesses were purchased. This allowed us to provide necessary HR & accounting functionality to remote offices before sending an audit team onsite to conduct a thorough evaluation.

• Provided in-depth analysis of Quality of Service related problems for the second largest ISP in Spain (approximately 70,000 users per minute peak load).• Performed an audit of the international connectivity from Spain up to the Seabone Backbone in Italy to assess connectivity of international, specifically US, based websites.• Executed dialup testing and analysis for each of 16 NAS nodes located throughout the country.• Designed SQL Database and Perl scripts as well as provided specifications for a client-side application to monitor dial up node and connection performance statistics

* Responsible for security, integrity, and daily administration of a 200 node network utilizing primarily Windows NT in a Domain Environment.* Administered both Peregrine and SQL databases and applications supporting the call managements system used by our call center and throughout the entire company.* Enforced company network policies through firewall security monitoring, anti-virus reporting and monitoring, logon scripting, and remote monitoring tools. As well as Provided first and second (Top Level) desktop support to approximately 150 in-house employees, 200 sales reps in the field and two out of state offices.* Built and maintained company website to include administrative duties regarding registration and maintenance on domain names, class C IP range, and DNS record management.* Throughout the constantly changing corporate infrastructure, I was pivotal in building and maintaining 100% scalable and reliable exchange 5.5 – 2000 Microsoft Exchange Mail systems.

* Assembled, tested, and installed software and hardware on Windows 95 and Windows NT computers and connected them to city network including troubleshooting defective computers.* Assisted in implementation of MIS service request database using Microsoft Access.* Provided recommendations and researched hardware and software solutions including dealing with State contract vendors to ensure business goals were met efficiently.* Coordinate, organize, and prepare information for broadcast on government cable television station.