Dylan Means Email & Phone Number

Pennsylvania, United States

• Assist in installing, maintaining, and repairing electrical systems in residential, commercial, and industrial settings. • Work alongside certified electricians to gain hands-on experience and technical knowledge. • Follow electrical blueprints and schematics to ensure proper installation and functionality. • Ensure compliance with safety regulations and industry standards during all projects. • Participate in ongoing training to develop expertise in electrical theory, tools, and techniques.

Pittsburgh, Pennsylvania, United States

• Provided customer-centered service to automotive enthusiasts, exceeding expectations for satisfaction. • Negotiated service costs and timelines, achieving mutually beneficial agreements.• Processed warranties, ensuring appropriate coverage for repairs. • Generated sales leads, closing deals on new and repeat business.• Used CRM software to track customer interactions and manage relationships. • Designed and maintained the dealership's website and social media pages.• Developed and implemented creative marketing campaigns, expanding customer base. • Managed public relations efforts, building positive relationships with the media.

United States

• Represent Apple during a pandemic, supporting sales and post sales orders.• Joining customers on their journey to experience and engage with Apple products and services.• Protecting customers experiencing fraudulent charges.• Using a variety of tools and resources to complete the solution for the customer.• Achieved Subject Matter Expert status within 3 weeks in role- Assisted specialists adjusting into their role, guiding them to solutions. - Encouraged specialists on how to use tools with guidance.• Sought out feedback from managers and leads to promote self growth.

Ross Township, Pennsylvania, United States

• Creating the complete experience for customers using the A.P.P.L.E. Steps of Service.• Assisting new hire onboarding experience by shadowing in store training.• Consistently expanding knowledge of Apple products in order to make informed, personalized recommendations.• Providing customers with services beyond retail and making memorable experiences.• Team building in a competitive experience, holding each other accountable.• Developing feedback skills and growing from peer/customer feedback.• Delegating ambiguities during seasonal change or challenging situations.• Black Friday and iPhone launches- being flexible with new customer traffic strategy, including being efficient but not being transactional.

Cranberry Township, Pennsylvania, United States

• Customer interaction, greeting, servicing to promote a satisfactory experience.• Mastered selling skills and learned core selling values.• Learned differences between accessories versus necessities and giving a customer what suits their needs and completing their solution.• Received monthly training on new products to keep product knowledge up-to-date and accurate with regards to multiple product lines of electronics and appliances.• Training experience with teaching the associates new apple technology. Keeping them up to date with new accessories and products.• Acted as a liaison between the sales team and Geek Squad, providing dual support during peak periods.• Utilized internal systems to manage customer queues and efficiently address their technical issues.• Assisted Geek Squad in a wide range of tasks, from Windows setups to providing tutorials on program usage for both Windows and Mac systems.

• Owned and operated an online web hosting that specialized in server set up, merchandise sales and video game servers.• Oversee operations for all of the technical aspects of the company. Including setup of the servers and configuration of customer needs.• Learned multiple coding languages, including Java, Python, CSS, HTML, Swift, PHP, C++, SQL.