Dylan Milde Email & Phone Number

Adelaide, South Australia, Australia

Part for the SA Ambulance Clinical Service Directorate, drive exceptional patience experience and care through the delivery of the NSQHSS program.

Adelaide, Australia

• Supported the team through professional development activities by providing clinical leadership, training and coaching• Conducted advanced clinical assessment, treatment and care for acutely unwell patients while utilising sound judgment and decision-making capabilities• Oversight of patient case management including providing clinical input, advice and support in delivering an effective, compliant service• Liaised with internal and external stakeholders including providing patient information, medical condition and treatment to hospital staff• Maintained patient records and handled all information with a high degree of confidentiality and discretion

Adelaide, Australia

• Optimise human, financial and capital utilisation by effectively planning and coordinating resources while identifying opportunities to reduce overhead costs• Foster strong, long-lasting relationships with internal and external stakeholders including allied emergency services, health agencies and community groups• Mentor, inspire and lead a team of 30 employees to deliver high-quality customer service to patients and the community• Lead workforce and succession planning activities to support the team enhance their capabilities and confidence in further developing their skillset and expertise• Maintain good governance and a visible leadership style to ensure compliance with clinical policies, procedures and guidelines• Manage performance management programs by monitoring teams progress in achieving objectives, providing constructive feedback and handling grievances• Participate during the clinical audit process to identify inefficiencies, non-compliance and risks while implementing remediation action plans • Collaboratively work with the Operations Manager to steer continuous improvement initiatives in order to improve performance and outcomes• Promote a safe working environment by embedding a positive, engaging culture with a focus on safety practices• Maintain an overview of the operating budget to ensure financial objectives are delivered, and that the budget maintains at a positive variance • Manage the entire complaint lifecycle (e.g. gathering preliminary information, conducting investigations, identifying the root cause, resolving the matter)• Prepare general correspondence and management reports including handling information with a high level of discretion and confidentialityKey Achievements; • Significantly improved team morale, culture, engagement level and performance within a span of two months• Decreased clinical rate incidents by instilling robust safety systems and practices

• Provided effective leadership and management in support of staff• Provided effective and inclusive communication to ensure staff were informed of organisational decisions, strategy and rationale • Maintained an overview of the operating budget to ensure financial objectives are delivered and the budget balanced• Demonstrated leadership as a change agent by participating in and implementing corporate decision making• Responsible for operational and clinical key performance indicators and actively managed targets• Ensured strategies were developed and implemented for continuous improvement of operational and clinical performance• Maintained an active focus on the management and maintenance of response times to meet criteria defined in the Service Level Agreement• Managed the effective and efficient utilisation of financial and physical resources• Maintained quality of service delivery by supporting and managing accreditation and training• Represented SAAS at a senior level at inter-agency delegations and negotiations to assist the development of strategies• Ensured all incident investigations, customer complaints and internal information requirements are completed in a timely and comprehensive manner• Strengthened and fostered both internal and external relationships and promoted a professional image of the region and the organisation in all forums• High level decision making in the context of strategic vision and region operations

Australia

Adelaide, Australia

• Oversaw the day to day operations of the region with a focus on workflow allocation, operational planning, service and project delivery• Collaboratively worked with the management team to plan, prepare and respond to incidents, exercises and events with confidence• Provided frontline major incident management by acting as a service liaison, providing staff support and attending incidents• Led the provision of a number of continuous quality improvement programs ensuring minimal impact on the service delivery during transition• Provided clear direction, leadership and guidance to the direct operating team ensuring clinical standards are achieved in a professional, timely manner• Prepared performance reports for the region to assist the management team with their strategic and financial planning activities• Showcased a commitment to professional development by undertaking training, participating during meetings and maintaining a self-awareness

Master Of Business Administration - Mba

Company Directors Course, Gaicd

Graduate Diploma Intensive Care Paramedic Studies, Intensive Care Paramedic

Bachelor Of Health Science (Paramedic), Paramedic