Directed product vision and strategic roadmaps for critical infrastructure and services, including CaaS, CDN, Search, and Product Offering Display Engine. Ensured alignment with business objectives and facilitated timely delivery across complex, multi-stakeholder environments. Led cross-functional teams in prioritizing and executing features across multiple value streams, balancing competing business needs with critical project deadlines. Spearheaded product architecture and design enhancements, improving scalability and system performance across platforms. Collaborated with engineering teams to estimate work effort and manage delivery timelines, ensuring smooth cross-team coordination and execution. Actively engaged with stakeholders to drive product innovation and ensure alignment with evolving business priorities.

Product Manager - Global DigitalOwned product vision and roadmap for Cigna’s Content as a Service (CaaS) platform, handling over 3 million daily requests, improving operational efficiency, and enhancing user experience. Led the successful migration of the CaaS platform to AWS, supervising development, testing, and deployment phases, resulting in improved system reliability and scalability. Managed stakeholder relationships to ensure feature prioritization was aligned with both business objectives and technical feasibility. Built and scaled high-performing onshore and offshore development teams, overseeing the full cycle of hiring, onboarding, and team management in an Agile environment. Delivered key business solutions under tight deadlines by effectively managing resources across cross-functional teams and external vendors.

Web Development Team Lead - Global Content Management, Global Solutions GroupLed a team of 5–10 developers and QA resources to deliver high-quality, business-critical marketing content for Cigna.com, ensuring that all timelines and business requirements were met. Served as Scrum Master, facilitating Agile ceremonies and ensuring smooth delivery of projects in collaboration with the Digital Marketing organization. Spearheaded the technical delivery of a full site redesign, coordinating efforts between UX, content, and development teams, resulting in improved user engagement and enhanced site performance. Managed stakeholder relationships across the organization to ensure the delivery of business objectives and key marketing initiatives. Received CEO Quarterly Standout Award (2020) for work on Cigna.com Spanish Translation effort.

Web Developer - Global Content Management, Global Solutions GroupManaged and maintained essential web components for Cigna.com, directly supporting the organization's marketing and communication objectives. Developed and implemented code using HTML, CSS, Node.js, Python, and PHP to enhance website functionality and performance. Hired under Technical Early Career Development Program (TECDP), involving executive presentations, leadership development, and philanthropic events, demonstrating strong leadership potential and technical acumen. Operated within an Agile environment, actively participating in the delivery of web development projects and content deploymentSuccessfully executed Go-to-Market strategies for Individual and Family Plans (IFP) and Medicare Open Enrollment, managing substantial volumes of accurate data and meeting demanding turnaround times

Technical Early Career Development Program (TECDP) Internship - Global Content Management, Global Solutions GroupDeveloped applications and automation scripts utilizing HTML, CSS, JavaScript, Node.js, Python and PHPOperated within an Kanban environment, actively participating in the delivery of web development projects and content deployment

Advised university students on credit and course requirements, offering personalized guidance to help them effectively navigate their academic paths.Delivered high-quality customer service across multiple channels— in-person, via email, and phone— ensuring timely, accurate responses to student inquiries.Executed data entry tasks using Excel and Access databases, maintaining precise and organized records to support the department's operational efficiency.