Sr. Vice President Information Technology
Current
Mar 2024 - Present
AeroLeads people directory · profile
Dylan O'Connor Email & Phone Number
Sr. Vice President of Information Technology
at
PUMA Group
1 work email found
@puma.com
7 phones found area 978, 617, and 212
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Sr. Vice President of Information Technology
Location
Greater Boston, United States, United States
Who is Dylan O'Connor? Overview
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Quick answer
Dylan O'Connor is listed as Sr. Vice President of Information Technology at PUMA Group, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at puma.com, phone signal with area code 978, 617, 212, and a matched LinkedIn profile for Dylan O'Connor.
Dylan O'Connor previously worked as Sr. Vice President Information Technology at Puma Group and Vice President Information Technology at Puma Group. Dylan O'Connor holds General Studies from Eastern Connecticut State University.
Company email context
Email format at PUMA Group
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{first}.{last}@puma.com
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AeroLeads found 1 current-domain work email signal for Dylan O'Connor. Compare company email patterns before reaching out.
Profile bio
About Dylan O'Connor
Versatile, results oriented technical leader offering expertise in IT infrastructure and support operations, coupled with a broad knowledge of regulatory compliance, network security, server and network administration and application development. High-achiever offering demonstrated success in overcoming challenges, taking on new initiatives and simplifying complex issues.• Business-minded, cost-conscious manager accomplished in driving projects from inception to completion and leading teams to excel in all endeavors.• Strategic, organized problem solver experienced in aligning merger integrations, IT acquisitions, data center build outs and large scale relocations with bottom-line business objectives.• Knowledgeable IT compliance and security expert, familiar with a broad range of regulatory requirements and IT governance strategiesSpecialties: Continuous Operations Improvement, IT Service Management, Vendor and Contract Management, Mergers and Acquisitions, Team Building, IT Strategy, Business Process Automation, Business Development, Technical Sales
Listed skills include Nonprofits, Curriculum Design, Teaching, Community Outreach, and 89 others.
Current workplace
Dylan O'Connor's current company
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12 roles
Dylan O'Connor work experience
A career timeline built from the work history available for this profile.
Vice President Information Technology
Oct 2021 - Mar 2024
Senior Director, It Operations And Security
Oct 2017 - Oct 2021
Director, Network Operations And Security
- Responsible for overseeing network operations, IT security, and retail IT teams at time of hire. Ensured consistent delivery of critical regional support for the following associated functions:
- 24 x 7 Monitoring and Network Operations Center
- Data Center Operations
- Project implementation
- 15 x 7 Retail Store SupportFourth months after hire was put in charge of additionally supervising regional Help Desk Operations in Westford, Boston and Montreal. Organized team efforts to ensure delivery of regional.
- Performed detailed DR analysis for North American data centers, identifying current RTO and RPO capabilities and making specific recommendations to reduce the time needed to fully restore business operations by >50%
Jun 2016 - Oct 2017
Owner And Principal
Three Acres Consulting
Delivering strategic IT consulting services to small and mid market enterprises.
Mar 2016 - Apr 2016
Chief Technology Officer
- Responsible for all aspects of the service delivery department including Network Operations Center, Hosted Data Center Operations, Consulting Services, Project Delivery, Service Center / Remote Support Center and.
- Provided due diligence support and business operations integration during two merger-acquisitions in 8 year span (Staples Dec. 2006, MetTel Sept 2014)
- Performed CISO functions for organization
- Planned and implemented the development and delivery of the company’s hosted services business model and services offering
- Implemented ITIL based Service Management practices across the company
- Designed call center operations to support inbound trouble ticket calls of >250 calls per day while achieving 90+% response time and resolution time service level commitments
Oct 2005 - Feb 2016
Vice President Of Technology
- Promoted to fill the vacancy left by the departure of the founding CTO. Transformed company’s service delivery model from a professional services recurring revenue model to a true monthly recurring managed services.
- Managed a departmental staff of 30+ Network Engineers and associated managers overseeing Sales Engineering, Network Operations Center, Project Management and Implementation, Consulting Services, Application.
- Implemented a performance management platform and department bonus structure that aligned individual contributor performance reviews and rewards with corporate execution towards budgetary goals and initiatives
- Established product development process with research, testing and development, pilot program, staff training, market launch, and ramp up phases with owners defined and documented
- Designed the configuration of the organization’s managed services portfolio, including network monitoring, remote management, firewall security, and data backup monitoring and management services
Apr 2004 - Oct 2005
Director Of Technical Services
- Elevated to role on the executive team of the organization, collaborating with the principal owners of the business on key decisions that guided the course of the company. Achieved 43% service revenue growth in 2004.
- Managed a team of 10 Network Engineers and an Account Manager
- Personally delivered CIO level consulting services to small to medium sized customers in diverse industries such as financial services, legal, biotech, and manufacturing
- Directly interfaced with clients and responded to customer service issues; performed technical sales support in person and via teleconference
Aug 2002 - Apr 2004
Engineering Team Leader
- Promoted after four months in the organization into a mentoring and development role, coaching junior members of the team and overseeing their day to day activities to ensure consistent and high quality service.
- Managed a team of 5 Network Engineers
- Developed and recommended long term technology strategies for small to medium sized businesses, and recommended information technology infrastructure designs and support requirements
- Developed price quotations and implementation proposals with seamless transition and integration schedules
Jan 2002 - Aug 2002
Senior Network Engineer
- Brought into firm to bolster the team’s project management expertise and provide deep network infrastructure proficiency to a rapidly growing services organizationMajor Contributions:
- Developed and produced technical documentation, project implementation plans, network analysis assessments and recommendations
- Designed, recommended, and presented state of the art technology solutions and proposals
Oct 2001 - Jan 2002
Senior Systems Engineer
Toast Technologies Inc.
Organized project team efforts and managed the implementation of dozens of IT infrastructure and business application upgrade projects. Responsible for client communication, systems migration, and third party vendor coordination on aggressive timelines to ensure quality of client experience in delivery process.Provided recurring onsite support services to.
Apr 2000 - Oct 2001
Business Unit Desktop Support Analyst
Provided desktop support to end users as well as providing project support services during new hardware and application deployments.
May 1998 - Apr 2000
2 education records
Dylan O'Connor education
General Studies
Eastern Connecticut State University
Associate'S Degree, Broadcast Communications
Middlesex Community College
FAQ
Frequently asked questions about Dylan O'Connor
Quick answers generated from the profile data available on this page.
What company does Dylan O'Connor work for?
Dylan O'Connor works for PUMA Group.
What is Dylan O'Connor's role at PUMA Group?
Dylan O'Connor is listed as Sr. Vice President of Information Technology at PUMA Group.
What is Dylan O'Connor's email address?
AeroLeads has found 1 work email signal at @puma.com for Dylan O'Connor at PUMA Group.
What is Dylan O'Connor's phone number?
AeroLeads has found 7 phone signal(s) with area code 978, 617, 212 for Dylan O'Connor at PUMA Group.
Where is Dylan O'Connor based?
Dylan O'Connor is based in Greater Boston, United States, United States while working with PUMA Group.
What companies has Dylan O'Connor worked for?
Dylan O'Connor has worked for Puma Group, Three Acres Consulting, Thrive Networks, Inc., Toast Technologies Inc., and Fidelity Investments.
How can I contact Dylan O'Connor?
You can use AeroLeads to view verified contact signals for Dylan O'Connor at PUMA Group, including work email, phone, and LinkedIn data when available.
What schools did Dylan O'Connor attend?
Dylan O'Connor holds General Studies from Eastern Connecticut State University.
What skills is Dylan O'Connor known for?
Dylan O'Connor is listed with skills including Nonprofits, Curriculum Design, Teaching, Community Outreach, Public Speaking, Microsoft Office, Tutoring, and Social Media.
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