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Passionate for technology that changes the world, and the customers who embrace it! I am an experienced enterprise technology consultant, project manager, solutions engineer, and technical account manager with a love for all things tech. My strength is in problem solving, and creatively connecting the dots between business stakeholders, engineering, and user experience. I also pride myself on being highly resourceful, curious, empathetic, emotionally intelligent and fulfilled by helping others (customers, teammates, friends and family) succeed.
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Product Manager - Integrations And Partner AppsConsensus Jun 2022 - PresentAtlanta, Georgia, Us -
Product Manager - EcommerceFitted, Inc. Jan 2021 - Jun 2022Boise, Idaho, Us -
Director, Customer Success & SupportFitted, Inc. Jun 2020 - Jan 2021Boise, Idaho, Us
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Full Stack Software DeveloperCoding Dojo Dec 2019 - Apr 2020Bellevue, Wa, Us14 week immersive bootcamp to learn full stack web development. I went after a goal that I've had for the last 5 years, which was to learn how to build software, and bring my ideas (too many to count) to life! -Learned the fundamentals - HTML, CSS, JavaScript- and studied algorithms every day. -Built projects in 3 different technology stacks: MERN, C#/ASP .Net Core, and Python/Django.-Learned a frontend framework - React.js-Started playing with the JAM stack for creating and hosting static sites with Gatsby and Netlify.-Deployed projects on AWS with Ubuntu, NGINX, and utilized S3 for image/file storage. -Deployed projects on Firebase, and worked with Google's Map & Places API. Next Step: Bring some of my ideas to market, teach others, continue to learn (React Native, AWS architecture, UI/UX), and keep hustling! -
Director Of Client SolutionsWrap.Co Aug 2018 - Aug 2019San Francisco, California, UsEarly-stage startup targeting the mobile marketing, and customer experience industry. • As Director of Client Solutions, I ran our customer success, solutions engineering, onboarding and support practices and was also in charge of managing growth initiatives for our global sales channel/partners.• I was solutions architect for the company, which meant quickly becoming the sole expert on the ins and outs of our Platform, its technology and its application across a diverse set of target verticals. I performed our technical product demos, training sessions, and was in charge of solution engineering for Enterprise API Integrations.• Helped grow top-line revenue, and helped create the foundation of our Enterprise business model for licensing and integration strategies. • Maintained a very high customer renewal rate. • Being resourceful was a necessity at a very lean company. I taught myself to code in html, css, python and javascript in order to create multiple new demos and components that showed the power of our API. This helped us land and expand in our first Enterprise projects and agreements. -
Senior Engagement ManagerWrap.Co Mar 2018 - Aug 2018San Francisco, California, Us
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Senior Customer Success Manager & Account ExecutivePacket Fusion Jan 2013 - Feb 2018Pleasanton, Ca, Us• Mar. 2016 – Feb. 2018 focused efforts on new business development, while also maintaining core base of 10 largest Enterprise Accounts in territory. • Responsible for all customer quarterly Business Reviews and technical recommendations/proposals. Successfully Designed and sold SaaS and premise-based communication solutions for the Enterprise, provided my own product demos, technical system diagrams, and SOWs.• Achieved over 98% average customer retention rate during 5+ years with the company • From Jan. 2013- Mar. 2016, managed base of 120+ customers for Southern California office, focusing on technology adoption and growth, renewals, and cross-selling of new products. • Achieved Presidents Club 3 years in a row as #1 CSM in the company. • Personally responsible for over $6.5 million in product sales, services and renewals.• Project Lead and Pre-Sales Engineer behind multiple winning RFP proposals and responses. -
Regional Account ManagerKts Networks, Inc. Oct 2010 - Jan 2013• Managed over 45 clients in Los Angeles and Orange County territories.• Sold $1.8M in new business, support renewals and managed service partnerships• Maintained 95% customer retention rate.• Worked with customers daily to design and implement strategies for improving business communications. Completely self-directed for all technical SOWs, product demonstrations, proposals, and post-install account management. .
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Account ExecutivePrimepay Aug 2010 - Oct 2010West Chester, Pa, UsWorked with clients to help them streamline their business services. With the push to outsource timely, but necessary business procedures; I increased business productivity and efficiency for my clients and allowed them to free up resources for profit producing tasks.It is here where I learned to hone my sales expertise, customer relationships, and overall knowledge of business operations. I decided to take what I had learned, and move into Enterprise Technology Sales. -
Wealth Associate InternCrystal Cove Wealth Management, Llc Mar 2010 - Aug 2010As an intern at CCWM, I quickly learned my strength in managing customer relationships. It was imperative to provide prospects with a comforting environment, a smile, and a rock-solid business plan. From making hundreds of calls per day, to networking at nightly events, I learned what it would take to succeed in sales. Customers buy from people they like and enjoy spending time with. From here I made it my goal to always be genuine with my clients, only provide them the best solutions for their needs, and help them succeed in aspects inside as well as outside of their businesses.
Dylan Smith Skills
Dylan Smith Education Details
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Uc IrvinePolitical Science -
Coding DojoSoftware Development
Frequently Asked Questions about Dylan Smith
What company does Dylan Smith work for?
Dylan Smith works for Consensus
What is Dylan Smith's role at the current company?
Dylan Smith's current role is Product Manager @ Consensus 🚀.
What is Dylan Smith's email address?
Dylan Smith's email address is dy****@****ing.com
What is Dylan Smith's direct phone number?
Dylan Smith's direct phone number is +180569*****
What schools did Dylan Smith attend?
Dylan Smith attended Uc Irvine, Coding Dojo.
What are some of Dylan Smith's interests?
Dylan Smith has interest in Ruff Haus Grooming, New Technologies, Dentist And Dental Office, Joyce Song, Pie Not, Mexican Restaurant, Inc, Community, Eva And Mel, Home Decor.
What skills is Dylan Smith known for?
Dylan Smith has skills like Sales, Networking, Voip, Leadership, Solution Selling, Business Development, Crm, Process Improvement, Microsoft Office, Customer Service, Marketing Strategy, Social Media Marketing.
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