Dylan Smith Email & Phone Number

Atlanta, Georgia, US

Boise, Idaho, US

Boise, Idaho, US

Bellevue, WA, US

14 week immersive bootcamp to learn full stack web development. I went after a goal that I've had for the last 5 years, which was to learn how to build software, and bring my ideas (too many to count) to life! -Learned the fundamentals - HTML, CSS, JavaScript- and studied algorithms every day. -Built projects in 3 different technology stacks: MERN.

San Francisco, California, US

• Early-stage startup targeting the mobile marketing, and customer experience industry.
• As Director of Client Solutions, I ran our customer success, solutions engineering, onboarding and support practices and was also in charge of managing growth initiatives for our global sales channel/partners.
• I was solutions architect for the company, which meant quickly becoming the sole expert on the ins and outs of our Platform, its technology and its application across a diverse set of target verticals. I performed our.
• Helped grow top-line revenue, and helped create the foundation of our Enterprise business model for licensing and integration strategies.
• Maintained a very high customer renewal rate.
• Being resourceful was a necessity at a very lean company. I taught myself to code in html, css, python and javascript in order to create multiple new demos and components that showed the power of our API. This helped.

San Francisco, California, US

Pleasanton, CA, US

• Mar. 2016 – Feb. 2018 focused efforts on new business development, while also maintaining core base of 10 largest Enterprise Accounts in territory.
• Responsible for all customer quarterly Business Reviews and technical recommendations/proposals. Successfully Designed and sold SaaS and premise-based communication solutions for the Enterprise, provided my own product.
• Achieved over 98% average customer retention rate during 5+ years with the company
• From Jan. 2013- Mar. 2016, managed base of 120+ customers for Southern California office, focusing on technology adoption and growth, renewals, and cross-selling of new products.
• Achieved Presidents Club 3 years in a row as #1 CSM in the company.
• Personally responsible for over $6.5 million in product sales, services and renewals.

• Managed over 45 clients in Los Angeles and Orange County territories.
• Sold $1.8M in new business, support renewals and managed service partnerships
• Maintained 95% customer retention rate.
• Worked with customers daily to design and implement strategies for improving business communications. Completely self-directed for all technical SOWs, product demonstrations, proposals, and post-install account.

West Chester, PA, US

Worked with clients to help them streamline their business services. With the push to outsource timely, but necessary business procedures; I increased business productivity and efficiency for my clients and allowed them to free up resources for profit producing tasks.It is here where I learned to hone my sales expertise, customer relationships, and overall.

As an intern at CCWM, I quickly learned my strength in managing customer relationships. It was imperative to provide prospects with a comforting environment, a smile, and a rock-solid business plan. From making hundreds of calls per day, to networking at nightly events, I learned what it would take to succeed in sales. Customers buy from people they like.

Ba, Political Science

Certificate Of Completion, Software Development