Dylan Owney Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Carolina Beach, North Carolina, United States

-Elevated digital engagement by integrating a SaaS online booking platform to drive a 35% surge in sales, showcasing adeptness in digital transformation strategies within a service-oriented setting-Led a team of 60+ employees across rentals and instruction divisions by coordinating resources and managing day-to-day operations to achieve a remarkable 4.9 customer satisfaction rating-Enhanced customer relationship management by leveraging CRM tools for in-depth behavioral analysis and database management to personalize customer interactions and boost repeat business by 15%-Streamlined customer service processes by innovating call handling and inquiry resolution protocols to cut response times by 30%, reflecting strong capabilities in process optimization -Fostered a culture of continuous learning and software proficiency by developing and disseminating comprehensive instructional materials on new software to facilitate seamless operational integration-Encouraged rapid software adoption and instructional leadership by quickly adapting to new digital tools to enhance operational agility and empower service delivery-Drove strategic problem-solving and operational improvements by analyzing trends in customer inquiries and bottlenecks to implement targeted solutions, showcasing analytical acumen-Championed a customer-centric operational ethos by balancing multi-tasking demands in lessons, rentals, and deliveries to reflect exceptional time management and prioritization skills

Wrightsville Beach, North Carolina, United States

-Optimized inventory management by designing and implementing an advanced system to reduce waste by 30%, demonstrating effective resource optimization vital for software implementation projects-Boosted team performance and customer satisfaction by orchestrating monthly communication meetings and aligning staff with organizational goals to achieve a 20% uplift in performance metrics-Enhanced operational efficiency and service delivery by recruiting and training a high-caliber team of 15 to meet business needs, reflecting strong capabilities in talent development -Drove revenue growth and customer engagement by employing customer-centric strategies and personalized interactions to increase upselling by 25%, improving profitability-Strengthened supply chain and vendor relations by acting as the primary liaison to ensure consistent procurement and inventory supply, decreasing out-of-stock instances by 80%

Haleiwa, Hawaii, United States

-Fostered robust community engagement and customer loyalty by delivering consistent, high-quality service and actively participating in local events to increase repeat business by 60%-Streamlined financial operations and enhanced budget efficiency by implementing cost-effective technologies and tools to reduce overhead costs by 33% and improve profit margins-Drove operational excellence and sustainability by integrating environmentally conscious practices and negotiating with vendors for high-quality supplies to ensure a steady influx of premium products-Amplified brand visibility and customer engagement by organizing and managing promotional events to create memorable experiences that boosted foot traffic by 50%, encouraging community involvement-Leveraged market research and customer feedback by adapting quickly to changing trends and preferences to innovate product offerings and service strategies, growing customer base by 90%

Wahiawa, Hawaii

-Elevated profitability by leveraging financial software for budget optimization and billing strategies to achieve a significant 40% increase in profitability with efficient financial management and cost control-Strengthened employee training and development by creating a comprehensive manual and implementing a systematic training protocol to enhance productivity and service quality-Expanded business reach and customer engagement by developing an online platform to cater to distant customers and increase sales channels, leading to a 75% growth in online sales-Optimized inventory and service management by utilizing data analytics to monitor and analyze customer and sales patterns to adjust inventory levels dynamically, reducing waste by 60%-Fostered a positive and productive workplace culture by introducing employee satisfaction initiatives and collaborative strategies to increase staff retention by 15%, cultivating high-performing team

Haleiwa, Hi

-Enhanced customer connection excellence by providing impactful coaching and leading by example in high-performing flagship stores to secure a top-three national ranking in customer satisfaction-Strengthened operational efficiency and problem-solving by collaborating across multiple locations for on-site training and support to standardize best practices and enhance service quality-Drove employee engagement and skill development by implementing targeted training initiatives to elevate staff competencies and improve team performance metrics by 20%-Spearheaded customer service improvements by analyzing customer feedback and implementing strategic changes to enhance the overall customer experience-Facilitated a collaborative and inclusive team environment by championing diversity and open communication to increase team cohesion and productivity, increasing throughput by 15%

Wilmington, North Carolina

As a shift supervisor I managed the store while the Store Manager was away. In charge of ordering and running the floor during each shift. This store was also one of the nations leading stores in customer experience. I would go to the surrounding stores and coach others on building customer connections and experience. This involved coaching, teaching, training, and leading others.

Carolina Beach, Nc

As a head instructor my duties included leading each group in proper surfing techniques, organizing which instructors would be matched up with those taking lessons, determining proper surf breaks to use, analyzing the participants and coaching them into better habits, as well as planning award ceremonies.

Wahiawa, Hawaii, United States

Responsible for training 30+ interns every three months on character development and leadership. Prepared and organized outreaches around the local community. Coached conflict resolution among interns. Facilitated day to day activities of interns.

Wahiawa, Hawaii, United States

Oversaw grant writing and fundraising for the Non-Profit Organization Surfing The Nations. Was able to help raise over $500,000 in grants during my time with them. Established relationships with the Hawaiian Senate as well as the House of Representatives on behalf of Surfing The Nations.

Wahiawa, Hi

This was a three month training program where I learned in depth leadership development. I was trained in proper leadership skills and attributes and how to best manage my strengths as well as weaknesses.

Wahiawa, Hi

This was a three month training program on character development. I learned a lot about myself and how to work best with people.

Outer Banks, North Carolina

Outer Banks, North Carolina

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies, 4.0 Gpa

Graduated from Arizona State University where I received a Bachelor's of Art in Interdisciplinary Studies with concentrations in Business.

Business