Dylan Pogue Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Maintain company Document Management System (DMS), including version number control, assigning document numbers, historic/obsolete document access, etc.• Provide administration support of Learning Management System (LMS), including assigning and removing, troubleshooting, system access, etc.• Design and implement web-based training curriculum which align with policies and procedures, federal guidelines, and OSHA regulations• Update training compliance reports for company leaders and internal customers• Manage remote specialist role to support LMS and DMS administration

Chicago, Illinois

• Manage team of local and remote instructors, including certification progress across broad scope of training qualifications, and strategically schedule to provide a consistent, high-quality, and professional experience to co-workers• Design and implement curriculum, including presentation materials and guides, which align with internal customer policies and procedures, federal guidelines, and OSHA regulations• Maintain training path for all scopes of work included in all Service Level Agreements• Design and update training compliance reports for company leaders and internal customers

Chicago, Illinois

• Maintain Qualified and/or Master Instructor certifications, as applicable• Support team of instructors and serve as liaison between team and company leaders• Build relationships with key United Airlines stakeholders to arrange and maintain instructor certifications• Design and implement supplemental classroom materials and facilitation documents• Conduct instructor reviews on a consistent basis and provide professional feedback, building attainable goals with team members and leaders• Track session enrollment, adjust course offerings based on changing demands, and communicate to key stakeholders, including company leaders, team leaders, instructors, and station leaders and frontline representatives

Chicago, Illinois

• Obtain and maintain Qualified Instructor certifications according to United Airlines standards• Deliver classroom-based customer service curricula to co-workers• Provide transition training and support to new station contracts• Maintain training compliance records and provide communication to station leaders upon session completion

Knoxville, Tennessee

• Lead and supervise agents in all areas of operation, including customer service and ramp service, following standard operating procedures, federal guidelines, and OSHA regulations• Serve as Manager on Duty in absence of General Manager• Resolve internal conflicts and customer concerns• Serve as a mentor to support new agents• Conduct weekly safety audits to ensure compliance• Perform semi-weekly cash deposit preparation and monthly fuel audits