Dylan W. Email & Phone Number

Silverdale, Wa, Us

Seattle, Washington, United States

Collaborating with GRC, Security, IT, and Developers to identify and implement solutions that enhance IT efficiencies. Ensuring all solutions comply with company SDLC processes and regulatory requirements. Creating detailed documentation for each automation to enable scalable, self-sufficient troubleshooting by other IT team members.Key Contributions:- Okta Infrastructure as Code: Created a POC demonstrating a 50%-70% reduction in time to deployment by using a scoped Terraform provider for Okta. IaC was used to automate Google Groups, Slack Groups using Okta's profile attributes- Onboarding Automation: Built ticket automation to survey managers for application needs, automating user assignments in Okta, saving 326 hours of IT Support time. Also assisted in automating Role-Based Access Control (RBAC) rules in Okta group assignments and Sarbanes-Oxley (SOX) Compliance requirements.- Departmental Data Analysis: Used Golang to Queried public Slack channels via API for departmental data analysis as well as Slack Discovery AP to fulfill legal requests by converting discovery findings into a csv format.- Coupa Integration: Built a Golang application to query Coupa receipts and import hardware into Jira asset management using an internal developer platform.- Web Application: Built a web application using Google App Scripts and Google Cloud Project to sync the company holiday calendar events with employee out-of-office statuses.- Hackathon Achievement: Awarded second place in a company hackathon by working with developers with javascript to automatically set up "Zero Inbox" settings in Gmail.- Service Ownership: Managed 6 IT services, including onboarding/offboarding, end-user hardware, ticketing automation, and endpoint management, software intake and T3 escalations.- IT Training: Created training materials and documentation to help the IT Support team improve productivity in tasks such as help desk operations, email, ticket dashboards, and resource searching.

Seattle, Washington, United States

Assist employees with various requests while collaborating with a diverse IT team across over 5 countries. Identified process inefficiencies and implemented automations using Okta's no-code platform and the Freshservice ticketing system.Key Contributions:- Employee Lifecycle Automation: Used Google App Scripts and Okta workflows to reduce the onboarding and offboarding lifecycle for new employees by 50% through automated ticket generation, email notifications, and Active Directory (AD) automation.- Windows Provisioning: Automated Windows provisioning using PowerShell and Microsoft Deployment Toolkit, reducing per-machine provisioning time by 15 minutes.- Ticketing Processes: Automated numerous ticketing processes via Freshservice and Okta’s no-code solutions, saving over 176 hours of IT Support time.- Mac Device Management: Managed over 300 Mac devices worldwide via Kandji and Apple Device Enrollment Program (DEP), while adhering to CIS standards.- Zoom Rooms Administration: Administered over 20 Zoom Rooms for a hybrid work environment.- Lenel Badging System: Administered the Lenel badging system for onsite employees.- Active Directory: Administered user creation and access for employees.

Seattle, Washington

Created and maintained detailed records for over 150 buildings on the UW campus, collaborating effectively with multiple trades and contractors.Key Contributions:- Department Webpage Modernization: Modernized the locksmith's webpage in partnership with the IT department allowing for virtual key orders via fillable PDF.- Key System Improvements: Streamlined workflow with the key system to boost efficiency.

Greater Seattle Area

Hired as an apprentice and quickly learned the intricacies of lock hardware while operating at the help desk for a diversity of clients. Proceeded to become a trusted field tech involved in the completion of large projects from the beginning to end.Key Contributions:- Diagnosed and troubleshooted hardware and software issues with up to 30 clients a day through email, phone, and in person- Quickly adapted to new lock and software technologies- Orchestrated multiple building lock renovations with up to 150 locks from start to finish