Dylan Raman Email & Phone Number

Auckland, Nz

Auckland, New Zealand

As a Sales Consultant, I specialise in crafting personalised on-account plans for customers using Oracle CRM, understanding their needs, and recommending tailored solutions to align with their requirements.Key Responsibilities:Customer Engagement and Consultation: Engage with customers to identify their requirements, offer expert advice on Connected Solutions, and effectively communicate the benefits and features of various products and on-account plans to drive customer satisfaction.Sales and Revenue Generation: Actively promoting Noel Leeming's Connected Solutions to exceed sales targets and identify opportunities for upselling and cross-selling to maximise revenue and ensure customer loyalty with a proven track record by increasing the number of clients on on-account plans with over a 150% increase alone. Staff Development: Upon Joining Noel Leeming there, I was able to identify a vital issue with staff, which was a lack of knowledge on using CRM, discouraging employees from trying to engage in on-account discussions with customers and provided staff training regularly to triple the amount of staff with the ability to provide customers with on-account plans resulting in now Noel Leeming Wairau Park having at least one staff member every day capable of providing customers with tailor-made on-account plans

Auckland, New Zealand

Graduate Teaching Assistant for 2 Psychology courses on "The Psychology of Physical Activity" Applying Psychological Principles to the Exercise, such as Intrinsic Motivation and Self-Determination Theory.As a Graduate Teaching Assistant, I successfully mentored over 100 undergraduate students, providing insightful feedback on their essays and exam questions in collaboration with the course coordinator.I rigorously evaluated assignments and exams for 150 students, offering detailed feedback aimed at fostering their academic growth. Balancing this demanding teaching role, I maintained my connected solutions consultant role and progressed on my thesis.This experience highlights my ability to thrive in high-pressure situations, showcasing my commitment to education, professional growth, and time management.

Auckland, New Zealand

At Vodafone, I excel in offering exceptional customer service, delivering customised solutions to meet client needs, and adeptly managing complex situations professionally and efficiently.Key Responsibilities:Customer Engagement and Consultation: Engaged with customers to understand their requirements and provided expert advice on Vodafone's products and services. This involved effectively communicating the benefits and features of various offerings to drive customer satisfaction.Sales and Revenue Generation: Actively promote Vodafone's products and services to meet sales targets and identify upselling and cross-selling opportunities to maximise revenue and ensure customer loyalty.Technical Expertise: Demonstrating a solid grasp of technology, particularly smartphones and other smart devices and guiding customers in selecting the most suitable devices, plans, and services based on their needs and preferences.Problem Resolution: Handling customer inquiries, concerns, and complaints with a customer-centric approach, resolving billing issues, managing fraudulent behaviour, and addressing credit-related matters promptly and effectively. Team player with strong collaboration and interpersonal skills.

Master Of Science - Msc, Organisational And Performance Psychology, Second Class Honours, First Division

Activities and Societies: Teaching Assistant for Undergraduate StudentsMaster of Science in Psychology with a specialisation.

Bachelor Of Science - Bsc, Psychology

Activities and Societies: Debating Society, Varsity Toastmasters, Management Consulting Club, Peer Academic Support Mentor, Class.