Telephone Interviewer
CurrentConducted telephone surveys for healthcare and political research studies, gathering data on a wide range of topics such as healthcare policy, patient satisfaction, and political attitudes and behaviors.Utilized a computer-assisted telephone interviewing (CATI) system to ensure accuracy and efficiency in data collection.Complied with HIPAA regulations and strict guidelines to ensure the confidentiality and privacy of survey respondents were protected at all times.Demonstrated strong communication skills, including the ability to effectively and empathetically engage with respondents, address any concerns or objections, and obtain accurate and complete responses.Skilled in de-escalating and diffusing potentially hostile or irate respondents, utilizing active listening and empathetic communication to address concerns and maintain a professional demeanor.Demonstrated a high level of attention to detail, ensuring that all responses were accurately recorded and coded.Consistently met or exceeded performance goals for survey completion and data quality.
