Created and optimized SQL queries, resulting in a 95% reduction in task completion time, which streamlined reporting workflows.Developed Power BI reporting that added greater visibility of company performance and highlighted weak areas to senior leadership.Discovered key issues in data using Excel and collaborated across departments in order to see meaningful solutions come to fruition.Managed and taught a team that fulfilled customer orders from receival to completion and reduced inefficiencies in the process.

Analyzed customer service data to uncover negative trends, presenting actionable insights to improve service quality.Collaborated with various departments to design a new customer service form that reduced identified negative trends.Utilized advanced Excel features to enhance the new form, surpassing internal customer expectations.