Opening the new 100% ML Region in SBN

• Troubleshoot and resolve problems with basic network, hardware, and operating system installations and configurations, in a live server environment.• Identify and resolve equipment malfunctions, working with manufacturers/field representatives/logistics department as necessary to procure replacement parts.• Identify areas for process and efficiency improvement within data center operations; recommend solutions and assist in overseeing the implementation.• Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail and on-time delivery.

• Worked with management to create the Media Auditor Training Curriculum.• Responsible for training all new Quality Assurance Associate hires across all facets of Quality Assurance.• Subject Matter Expert (SME) for Media Audits. • Worked with multiple departments (DCO, Safety, Security, DCEO, and Logistics) to ensure adherence to proper processes, accurate data is captured/analyzed, and projects completed in a timely fashion. • Create Media Auditor/Quality Assurance related processes and policies.• Work with IT to ensure staff has proper equipment to perform their job functions.• Performed “Point of Contact” duties when management is out of the office.• Participated in site wide security sweeps.

- Decommissioning and processing of legacy hardware out of the data center facilities- Unpacking/repacking fragile electronics- Relocating and moving of large enterprise equipment- Hard drive installation and removal, and destruction- Basic Networking removal/installation and clearing of configurations.- Physical layer and Application layer- Updating progress through a web ticketing system- Reporting of processes and regular status updates- Documenting procedures- Escalating to senior technicians and management as needed/required- Familiarity with basic PC components/hardware:· HDD/SSD/Flash/Removable storage media· USB/FireWire/Esata· Ram/CPU/Motherboard/Input-Output devices

* Conducted 228+ hours of Quality Management Audits to ensure compliance to ISO 9001:2008 and ISO 9001:2015 standards.* Assist clients with risk management.* Certified in Business to Business Services (QMS).* Certified in Retail, Hire, and Stockists (QMS).* Certified in Education & Training (QMS)

* Maintaining schedules for 40+ Aerospace & Defense auditors worldwide with emphasis on the United States, Canada, Mexico, Singapore, China, and Brazil.* Coordinate over 22 million dollars worth of business since 2014.* Responsible for on-boarding new clients and becoming their business liaison.* Developing contingency plans for retired/resigned assessors.* Creating a unified customer experience, which demonstrates the value provided by BSI’s services and products with emphasis on the customer experience.* Effectively monitoring & maintaining the certificate cycle, structure, and compliance for all AS 9100, AS 9110, AS 9120, and ISO 9001 QMS clients.* Create and coordinate training schedules for new full time Aerospace & Defense assessors; ensuring proper understanding for BSI’s policies and processes.* Participating as a member of BSI’s Wellness Committee; organize office activities, which promote healthy living and give back to the community.

Tutor college students in the following courses:* Medical Terminology* Nutrition* Pharmacology* “Health Sciences” including: Biology, Chemistry, Microbiology, Anatomy, and Physiology.

* Responsible for all departments’s training programs.* MICROS/POS oversight, configuration, and development.* Repair & Maintenance coordination, including Preventative Maintenance scheduling.* Handle all chargeback and receipt requests* Aid in preparation and execution of banquets and buy-outs.

* Efficiently managed over 100 employees in a fast-paced five million dollar restaurant.* Conducted all hiring and coordinated the training and scheduling of new employees and managers.* Spearheaded the implementation of new processes and certification programs; accountable for the training of employees and success of initiatives.* Introduced and encouraged principles to build teamwork, awareness, efficiency, and hospitality.* Responsible for management of budgeting and forecasting, restaurant sales goals, payroll, employee overtime, and labor costs.* Selected by my corporation to travel to other restaurant locations around the U.S. as an in-house consultant to aid in increasing productivity, efficiency, and growth by focusing on and instructing in correct process execution.* Wrote and/or oversaw six department schedules. * Conducted food, liquor, and dry goods inventory.* Managed ordering and receiving.* Worked with many different suppliers; ordered from those who met specific quality requirements.* Analyzed multiple product quotes provided by suppliers.