Dylan Ross Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Seamlessly transitioned from a Store Manager role at Shaw Communications to Rogers Communications, embracing the challenges of a new, high-volume environment. My adaptability was key in quickly adjusting to new company processes and objectives.• Led the store to win Store of the Quarter for Q4 2023, and Q1 of 2024.• Winner of the 2023 Circle of Champions Award for commitment to excellence and sustained high performance.

Edmonton, Alberta, Canada

• As Area Lead, I played a vital role in elevating sales across multiple locations in the north region. While managing multiple locations, I traveled within the area to lead training sessions, where I shared sales techniques and strategies with sales associates and store leadership.• Consistently excelled in driving outstanding sales results, as evidenced by winning the Sales Excellence Program Award six times between 2020 and 2023. Additionally, my dedication to going above and beyond in my role was acknowledged through being a two-time recipient of the Spirit of Shaw Award, recognizing exceptional contributions and a significant impact on store performance and team morale.• Developed and implemented sales incentives, provided personalized coaching to help overcome objections and close sales effectively, and offered targeted feedback to store leadership.

Edmonton, Alberta, Canada

• Consistently excelled in driving outstanding sales results. Managed, developed, and motivated team members to broaden their skill set to ensure monthly sales targets and KPIs were met.• Implemented and adjusted work schedules to ensure maximum opex efficiency and store performance.• Promptly and accurately addressed customer concerns to build stronger relationships and increase satisfaction, while preserving brand loyalty.

Edmonton, Alberta, Canada

• Continually supervised, managed, developed, and motivated team members to broaden their skill set to ensure monthly sales targets and KPIs were met; implemented corrective action where applicable.• Managed and maintained day-to-day operations including cash management and inventory, while holding team members accountable to in-store brand expectations and operational procedures.• Assisted in the hiring and training of new team members by effectively participating in interviewing, training, and onboarding of all new staff from start to finish.

Edmonton, Alberta, Canada

• Exceeded aggressive monthly sales targets.• Provided an exceptional and personable experience for customers with a focus on acquisition and retention.

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada