Dylan Sola Email & Phone Number

Palm Bay, Fl, Us

Melbourne, Florida, United States

Dedicated and results-oriented Assistant Manager with extensive experience in leading customer relations teams within the financial industry. Proven ability to optimize call center operations, enhance customer satisfaction, and mentor staff to achieve performance targets. Adept at implementing strategic initiatives to uphold organizational goals. Seeking a challenging role to contribute leadership and operational expertise to the success of a dynamic financial institution.

Melbourne, Florida, United States

Results-driven and experienced Customer Relations Call Center Supervisor with a proven track record in leading high-performing teams within the financial industry. Adept at overseeing daily operations, optimizing workflow, and ensuring the delivery of exceptional customer service.

Melbourne, Florida, United States

Dedicated and detail-oriented Customer Service Associate with a strong background in providing exceptional support via live chat within the financial sector. Proven ability to assist customers with inquiries, resolve issues, and promote financial products and services in real-time. Adept at navigating digital platforms and ensuring a positive customer experience.

Melbourne, Florida, United States

Dynamic and customer-focused professional with a proven track record in delivering exceptional customer service in the banking industry. Adept at handling inquiries, resolving issues, and promoting banking products and services. Excellent communication skills and a commitment to ensuring customer satisfaction.

Melbourne, Florida Area

Developing a strong working relationship with clients (Ford Dealerships/ Store Managers and Field Staff) within a designated territory. Meeting with Ford owners and executive managers in development of strategic marketing initiatives to drive business and improve customer loyalty. Coaches zone reports to achieve production goals. Actively manages under-performing dealerships via action plans to meet established performance objectives. Establishes team and individual sales goals and provides effective coaching of dealership staff to consistently improve their performance. Assist departmental management in identifying possible improvements in systems and procedures.Accomplishments:• Overall 38% increase in battery, rotor and brake sales, placing #1 in Twin Cities and #2 in the Select Dealer Region• Established 76 dealer events increasing tire sales penetration from 4% to 9% as a zone average year over year

Melbourne, Florida Area

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customer’s issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission. Keep accurate records and document customer service actions and discussions. Control resources and utilize assets to achieve qualitative and quantitative targets.Accomplishments:• 6 consecutive 100% evaluations during training/on-boarding program - Early graduation of on-boarding program• 11 consecutive 100% evaluations during production – creating new department quarterly incentive• Mentor

Melbourne, Florida Area

Managed, directed, and trained academy bay and recall agents to ensure that they meet up with targets and performed their duties according to Percepta’s laid out guidelines and instruction. Supervise and manage teams of 10-20 agents.Accomplishments:• Assisted with the learning and development of 6 Academy Bay classes• Achieved an average handle time of 797 for Academy Bay class E

Melbourne, Florida Area

Handle customer inquiries, complaints and service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.Accomplishments:• SME, QA and Coaching Certified• Became acting TL for a Tier 1 inbound team for 1 month assisting agents with improving KPIs• Attained ranking of #1 agent in Empower for February 2016• Became part of the customer advocacy specialist team (C.A.S.T.) • Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Consistently earned role model metrics in all categories including communication skills, listening skills, problem resolution and politeness.