Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring… Show more Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes. Show less

*Help lead and organize a team of 20+ support members, up from 2 at the beginning of 2018.*Coordinate scheduling process and assignment.*Perform weekly QA tasks for our >1M DAU platform.*Field support requests from 5 different support platforms (Discord, Twitter, Email, Intercom, Insided) with empathy, expertise, and a remarkable quickness

I help craft X-Team's unique community through internal initiatives and management of applicant consideration.

Supported Tier 1 and Tier 2 customer issues through ZenDesk. Assisted in data analysis for Google Play Store reviews, driving targeted troubleshooting.

I produce copy for various clients with a rapid iteration time.

I work with Google products in a retail environment.

I write on topics relevant to the gaming industry including news, reviews, previews, editorial work, et cetera.

I have a strong role in rules development, design philosophy, game balance, and logistical organization including character sheets, changelogs, and restricted information.