Dylan V. Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

• Implemented Bash scripts in Jamf to enforce policies and manage endpoint inventory, enhancing security protocols.• Provided direct technical support to C-Level VIPs and end users in the San Francisco office, ensuring optimal functionality of workplace technology.• Facilitated team member development through ongoing coaching and training initiatives, ensuring each member was equipped with the skills and knowledge needed to excel in their roles.• Developed and maintained spreadsheets to generate key performance indicators (KPIs) for endpoint inventory, enabling accurate tracking and proactively addressing inventory discrepancies.• Conducted regular audits of endpoint devices, identifying and resolving discrepancies to ensure data accuracy and asset integrity.• Administered enterprise-level tools, including Okta, Atlassian, Google Workspace, and Slack, to ensure uninterrupted end-user access and actively resolve workflow issues.

San Francisco, California, Us

• Supported the onboarding of new employees by providing necessary resources, including equipment setup, conducting orientation sessions, and responding to questions and concerns.• Constructed comprehensive IT documentation to outline standard policies and procedures, fostering team success.• Achieved high ticket closure rates, averaging over 150+ tickets per month, utilizing theFreshService ticketing platform and providing in-office walk-up support.• Executed office buildouts and closures, coordinating team aspects of the projects and logistics.

Cupertino, California, Us

• Demonstrated knowledgeable insights in Mac and iOS environments by effectively advising customers on how the architecture of Apple devices work. • Constantly curious with customers and eager to provide genuine interactions. Have maintained an average net promoter score above 80%.• Recognized as top-performing Mac technician with the greatest number of appointments and best averaged session durations of under 12 minutes. Store average is about 16 minutes. • Action-oriented mindset through innovation of store processes and communication with management.• Active mentor through close relationships and provided critical feedback to excel one’s work. • Increased mac repair flow through efficient multi-tasking and shortened mac turnaround times.

Cupertino, California, Us

• Consistently loaded test software onto prototypes to verify program builds are working as expected. • Performed live tests in the lab and diverse environments to identify potential software bugs.• Collaborated with several teams to address arising issues and troubleshoot possible solutions.• Produced reports from datasets and test results to provide better understandings of opportunities.

Cupertino, California, Us

• Oversaw the operations of our store's repair facility and ensuring we have all the tools to perform repairs.• Consistently up to date with latest technical news and shared amongst my team members. • Continuously gave feedback to my colleagues to fix and improve work related opportunities. • Stayed connected to customers to keep them updated with their device repairs.• Managed all store repairs to ensure they were on time and on schedule with designated turn around times. • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

Cupertino, California, Us

Cupertino, California, Us