Dylan Waring Email & Phone Number

Brisbane, Au

Within this Senior Leadership role, I ensure the operational readiness of the organisation’s infrastructure services, guide the technology strategy, and deliver technology infrastructure projects with a focus on excellence in customer service.The role requires involvment in all functions of technology service delivery, and in collaboration with the CIO, I drive forward strategic goals within the technology department and contribute to strategy planning and review, providing solutions and innovation. I provide strong leadership to the internal technology team, identifying resourcing gaps and opportunities, and ensuring seamless functionality of the team. I engage with the business to understand requirements, form relationships with stakeholders, and drive forward initiatives that best support the business.In managing incidents and outages, I swiftly resolve issues and effectively communicate with the business. I prioritize the protection of the integrity of City Beach technology infrastructure, implementing and observing best practices in Business Continuity Planning, Infrastructure Redundancy, and Cyber Security.

Toowong, Queensland, Au

In this Generalist IT Management Role, I was responsible for overseeing all technology systems within the organization, with a particular focus on technology tools and requirements specific to the engineering industry.My role encompassed strategic technology planning and policy implementation to ensure the effective delivery of all technology services within the business. I managed the Windows Domain server and network infrastructure, end-user computing, telecommunications, and cybersecurity.I was responsible for developing staff through training, mentoring, and creating standard operating procedures. I played a key role in the successful delivery of innovative projects, including Office 365 implementation, Azure Cloud Services, Intune, IP telephony, and collaboration via Microsoft Teams.In addition to my technical responsibilities, I architected the companies technology strategy and advised on best practice around technology business integration, and continuity planning. I also contributed significantly to business engagement strategy planning and technology integration delivery, ensuring that technology solutions aligned with the broader goals of the organization.

Fortitude Valley, Queensland, Au

As IT Infrastructure Manager, I was responsible for overseeing Aurizons technology infrastructure systems, including storage, server platforms, end-user computing, regional service delivery, and outsourced platform delivery. I managed a team of geographically dispersed staff, providing coaching, development, and mentoring to ensure their success.In this role, I implemented and delivered technology-centred projects, utilizing software, hardware, and process innovation to add value to the business. In addition, I managed internal supplier and customer relationships, promoting the organization's reputation as a trusted and valued business partner.My role also included operational and financial reporting, contract renegotiation and renewal, and vendor and service delivery management. I promoted excellence in service delivery of front-line customer services, including desktop support and IT self-service tools.

Fortitude Valley, Queensland, Au

As the End User Computing Lead, I was responsible for ensuring the efficient delivery of end-user computing services to all users within the organization. My primary focus was on designing, implementing, and delivering technology-centred projects that would enable business value through the utilization of software, hardware, and process innovation.In this role, I engaged with stakeholders across the business to continually assess and review end-user computing requirements, making recommendations and appropriate changes to reflect the evolving nature of the business. I also managed, monitored, and analysed all software products approved for use within the environment, ensuring efficiency, best practice, technology innovation, and licensing compliance.Proactively developing strategies to most efficiently utilize EUC software/hardware assets with the organization at an enterprise level, my goal was to maximize value and use for both the technology department and the broader staff base. As a part of this, I built strong relationships with outsourced service providers to drive consistent results and ensure that professional standards were maintained.In addition, I managed vendor, internal supplier, and customer relationships, promoting the organization's reputation as a trusted and valued business partner. I worked in partnership with the outsourced provider (Fujitsu) to ensure the delivery of high-quality and cost-efficient desktop computing services while providing a high standard of customer service.

Fortitude Valley, Queensland, Au

As a Project Manager for the SOE Migration Project, I had lead the Aurizon project team, who were responsible for the migration of over 4000 devices spread across multiple sites, including central, regional, and remote locations.My role involved overseeing the design, development, and migration process from start to finish, which required the design and documentation of business and technical requirements, as well as the development of business continuity plans. I also coordinated company-wide software application rationalization activities, including packaging and compatibility/upgrade projects, to ensure seamless migration.To achieve a successful outcome, I worked closely with all technical and project resources within the outsourced partner organization (Fujitsu) to ensure that the final product met organizational requirements. Additionally, I developed and executed deployment plans that controlled the efficient delivery of service across a geographically and functionally diverse customer base.Throughout the project, I proactively identified and managed risks and issues, and collaborated with organizational change management stakeholders to ensure end-user acceptance of the new environment. My role also required exceptional people management and leadership skills, which I utilized to build a cohesive team and ensure that we delivered the project within the allocated budget and timeframe.

Fortitude Valley, Queensland, Au

As a Team Leader for SOE Integration and Software Asset Management, my main responsibility was ensuring the smooth functioning of the Desktop SOE Integration and IT Asset Management teams.In my role, I oversaw the team that designed and maintained existing desktop SOE environment, with particular emphasis on application packaging and testing. Additionally, I ensured desktop patch and compliance management, and the testing and certification of all new desktop hardware. My team was also in charge of managing updates and revisions to the desktop SOE environment and project works concerning the end-user desktop environment.In parallel, I managed the IT Asset Management team, responsible for both Hardware and Software Asset Management. My team handled asset inventory and auditing as well as software licensing and compliance. We also procured all desktop hardware and software, ensuring we met budgetary requirements while providing the necessary tools for our colleagues.

Sydney, New South Wales, Au

Sydney, New South Wales, Au

Canberra, Au

RAINF

Milton, Queensland, Au

Master Of Information Technology (Cyber Security And Networks)

Graduate Certificate - Cyber Security And Networking, Information Technology

Bachelor Of Justice