Dylan Dowd Email & Phone Number

As an Agent Experience Customer Success Manager, I support customers with training on tools and programs, assisting in marketing requests, and providing technical support, with a passion for delivering a world-class experience.I manage a portfolio of high-touch customers as their day-to-day contact. I promote the adoption of Compass technology and services through one-on-one support, strategic recommendations, and group training. Furthermore, I also provide essential market support by responding to questions and creating collateral to assist in building the agent’s book of business.☞ Work closely with cross-functional teams to effect change management.☞ Cultivate long-term relationships within the assigned portfolio.☞ Develop success plans based on mutual agreement of client objectives, timelines, and performancebenchmarks, ensuring client satisfaction in deriving value from offered products.Experience working with enterprise technology, including Zendesk and Salesforce. Proven ability to establish credibility with crucial agent decision-makers and influencers. Excellent listener, connecting well with others, and empathetic to client needs. Strong analytical problem-solver.I am also an experienced in social media design and management as a freelance consultant.

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  Roosevelt University

  Business Administration, Management And Operations