Chosen to enhance wholesale and online operations for a dynamic DTC active lifestylebrand, focusing on refining sales workflows and driving operational success within theB2B order-to-cash cycle.- Leveraged NetSuite ERP and Excel to optimize the order-to-cash process, achievinga 20% decrease in processing time and significantly improving data accuracy acrosstransactions.- Oversaw a portfolio of wholesale accounts, ensuring 100% on-time delivery forcritical product launches while achieving a 98% accuracy rate through efficient ordermanagement practices.- Performed root cause analysis on order management and warehouse systems,utilizing insights from NetSuite to identify inefficiencies, which resulted in a 15%decline in order discrepancies.

Selected from a competitive 30-person roster for a newly created role to gain hands-on experience working with real-world datasets in Excel, SQL, and PowerBI in a team-like setting. Projects included analysis on e-commerce trends and sales data geared towards marketing, operations, and product teams. - Cleaned, analyzed, and visualized 100K+ customer transactions in Excel and SQL, uncovering key insights including a 2x increased purchase likelihood for foreign clientele and a significantly lower repeat customer rate (15%) compared to industry standards (20-30%).- Utilized PivotTable data and Google BigQuery to develop actionable recommendations, revealing hidden trends amongst 3 years’ worth of inventory data.- Maintained an interactive dashboard using PowerBi to reveal the customers’ common attributes, trends by product, and who to target in future marketing efforts. Insights led operation coordinator to reevaluate their product line focus.- Utilized Salesforce for client outreach and insight into account timelines to ensure timely delivers and accurate information is notated.- Performed audits through PowerBi store process dashboards to find SKUs, overdue client orders exceeding 30 days, active loan repayments, and Non-available RFIDs.- Daily inventory scan using in-house programs to achieve 100% total scan of store's inventory and prevent shortages.- Communicated with cross-functional teams across various channels using Microsoft Outlook and TeamsPerformed maintenance work on store such as light fixture installation, hardware reapplication, computer diagnostic, and administration of all other maintenance channel work orders.

Hired to oversee a diverse team of 25+ employees in various focus sectors. Involved in a multi-faceted role that encompassed responsibilities across 5 divisions on a rotational basis. Consulted with Supply Chain Director and Regional Manager to uncover data insights and find potential solutions within the company.- Interviewed 70+ employees to gain an understanding of skillsets to build out a diverse team. Conducted interviews on a quarterly basis, or as needed for the store. Utilized Storeforce for scheduling and Salesforce for CRM dashboards.- Used Excel and Tableau to conduct deep analysis and visualization on selling performance data, examining approximately 100+ employees selling reports and identified trends within their benchmarks to improve elements of selling.- Our team’s business proposal, Vans BOPIS Reintegration was a planned incorporation of new selling systems through Predict Springs to fuel better e-commerce technology and usage to increase ease of selling during COVID.- Performing audits for needed supplies in the store and ordered supplies as needed and before a need arised.Ordering supply orders on a $500 monthly budget and maximizing the amount of supplied goods we receive so we're never out of stock.- Placement of work orders on business upkeep with appearance, damages, and other elements in relation to the sustainability of the store.- Retained all previous responsibilities of other roles.

Coordinated biweekly meetings between CEO and clients, organized client tax records, and facilitated the direction of other 5 tax analysts workload focus to streamline efficiency on projects.- Organized 1000+ client records in Excel, providing the CEO with a scalable system for tracking client information and supporting organizational needs.- Created an efficient file management system to streamline the tax accountants onboarding process, ultimately saving the team 40 hours each of onboarding time.- Reviewed research findings related to ML models and tax analysis. These insights were used to mitigate potential risks through patterns found in tax record and history.- Developed and implemented an efficient client file management system, integrating files into the company's database, ensuring streamlined access to tax returns spanning 2019-2022.- Administered and responded to a wide range of emails related to taxes, filing, and general inquiries, managing an average of 50-200 emails daily.- Managed clients' payments for Taxman's services during the tax season, handling varying amounts up to $10,000.- Utilized Pro-Series 2015-2023 to analyze and update clients tax files to make informed decisions during reach-outs and other inquiries- Administrated SmartVault accounts for clients as a liaison to access all of their personal and tax files prepared by Taxman.- Utilized analytical software such as Tableau and Power BI to perform statistical analysis and identify gaps inprofitability and ensured accuracy through verbal communication with clients.Prepared contract offers for clients and managed document submissions through a flexible private cloud portaldatabase for tax documents.- Processed invoice payments and gained experience in QuickBooks to manage multiple projects for clients.

Established location with initial store team by setting floor displays, fixtures, and merchandise.- One of the highest performers in sales with consistent KPIs and net sales (Average Dollar Sales (ADS) above $80, Units Per Transaction (UPT) above 2.0, reaching sales goal exceeding $1,000 during 4 hour shifts).- Implemented proper conflict resolution to better assist customers with needs and reduce escalation to further problems- Strived for quality service to customers and created a welcoming environment for the individual in order to secure customer loyalty.- Pioneered new accounts and maintained a strong, growing customer base.- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.- Performed daily department tasks including stocking, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Provided a welcoming and comfortable environment for customers.- Recognized any needs the customer may of had and provided an excellent recommendation on our product- Educated customers on our company and standards, as well as speaking on various Cold-Pressed juices, Freezes (Soft-serve), or Heat (Lattes) that we offered/served.- Trained and mentored various associates to help them become a successful employee.- Developed tactics and strategies in order to help push sales productivity and devise new methods on how to sell a product.- Achieved many of the highest sales goal in the store and helped the store increase its ranking in the District.Extensive knowledge on the use of the register and accurate money-counting capabilities.Given responsibilities of a Shift Lead to manage and run the store and provide support to sales associates when needed.

Assisted in the quick and efficient checkout service by helping customers unload grocery items onto check stands, cleaning the register belts, mopping up spills and tidying the restrooms.- Packaged each customer's purchases so that they can be transported safely and easily between the store and the customer's home, bags, and boxes were thoughtfully chosen for the size, shape, and weight of the purchases.- Maintained the front end and parking lot, assisting customers to their cars and collecting shopping carts from the parking lot.- Carried out other department jobs and became well-versed in many different areas of the store.- Demonstrated an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.