Senior Team Manager
CurrentIn my current role at RevLocal, I lead a team of skilled account managers dedicated to our highest-spending clients, demonstrating a strong aptitude in team leadership. A significant part of my responsibility involves successfully negotiating with clients considering early contract termination, thereby contributing substantially to client retention.I closely oversee key performance indicators for both individuals and the team. In 2023, my team stood out as the top-performing team in the company for 4 out of 12 months and surpassed the company's KPI averages for 8 out of 12 months. My role also entails a deep dive into high-level business intelligence analysis, playing a crucial role in understanding the overall health of the company. This analysis aids in making informed decisions that impact the company at large.Under my leadership, the team size doubled from 6 to 12 members, which significantly boosted the confidence of our sales team. I also actively coordinate with implementation teams to ensure timely delivery of client services, emphasizing collaborative project management. My responsibilities extend to cross-departmental interactions, where I facilitate training sessions for the operations and sales departments.Client communication is another key area of my expertise, where I skillfully manage challenging conversations with clients. My career progression at RevLocal has been noteworthy, having advanced from an Account Manager to a Senior Team Manager, a testament to my leadership and professional growth within the company.