Dylan Wolfe Email & Phone Number

Lebanon, Indiana, United States

Receive support requests via email and phone. Troubleshooting various 3rd party software and operating systems to resolve client issues. Updating and maintaining documentation on current processes and new applications. Managing users through Active Directory and Group Policy. Managing servers, services, and updates through VMware. Imaging, personalizing, and deploying PCs. Assisting law enforcement (deputies, administrative staff, road deputies, dispatch, communications center, and 911) and maintaining their specialized programs and equipment. Establishing contact with vendors to ascertain necessary equipment and software. Managing print management software and servers.* Provide support for 450+ users* Support over 500 devices* Cover 34+ departments & 9 Buildings* Software: PDQ Deploy, PDQ Inventory, Odyssey Case Management System, Docuware, Caliber CAD, JailTracker, Keefe, PVD Net, ArcGIS, SmartDeploy, Properly Tax Solutions Suite* Hardware: Dell Workstations, Microsoft Surface Pro/Laptop, Surface Docking Stations, Switches, Routers* Phone, email, and in-person support

Indiana, United States

Camby, Indiana Area

* Effectively provide technical support and troubleshooting to customers via email and phone to mitigate problems.* Successfully respond to and mitigate customer concerns and complaints achieving a customer satisfaction rate of 95%.* Efficiently manage inventory for over one thousand SKUs and daily shipments.* Single-handedly balance all aspects of the business and work responsibilities simultaneously as the sole proprietor.* Establish and build three separate brands from the ground up. * Create and manage advertising campaigns to increase sales. * Follow-up on leads to successfully complete 600+ sales every year.

Indianapolis, Indiana

* Design and implement LAN/WLAN networks for small offices and homes.* Independently handle support requests for various systems and clients in-person, by phone, and virtually.* Provide technical troubleshooting and resolutions for issues regarding customer equipment and software including: PCs, routers, printers, access points, and mobile devices to identify and resolve the problem.

Indianapolis, Indiana, United States

* Present, demonstrate, and provide training on advanced and new technologies (hardware and software) in layman's terms to older adults.* Investigate and respond to support requests face-to-face and virtual, meeting and exceeding a 90% success rate.* Configure desktops, laptops, and mobile devices for specific user applications.

Indianapolis, Indiana, United States

* Successfully completed a full risk assessment of the IUPUI Testing Center.* Identified vulnerabilities, created a comprehensive risk assessment report, and recommended security controls to mitigate potential risks.* Effectively communicate and collaborate with the client and team to accomplish task-specific goals on time.

Bachelor'S Degree, Information Technology And Security

Activities and Societies: Highest Distinction; Alpha Lambda Delta

Core 40 Honors, General Studies, A

Activities and Societies: National Honor’s Society