Operational & Financial Leadership: Directed the overall operations, ensuring efficiency, profitability, and alignment with company strategy. Implemented effective financial controls, budget management, and marketing adjustments to drive revenue and support sustainable growth.Strategic Planning & Execution: Led strategic planning processes, setting the company's vision, mission, and goals. Reviewed management reports to identify growth opportunities and made data-driven adjustments to optimize performance and meet market demands.Team Leadership: Directed a team of 25 employees and built a strong contractor base in Hyderabad, Bangalore, and Mumbai. Drove team performance, encouraged continuous improvement and promoted a culture of operational excellence.Strategic Partnerships: Established partnerships with top-tier OEMs and telecom providers, including McAfee, Acronis, Miles Web, Digital Ocean, WebWorx, and IoT providers, expanding the company's service offerings and brand credibility.Project Leadership: Managed 300+ projects spanning web and mobiledevelopment, UI/UX, digital media, and marketing campaigns, consistently meeting quality standards and client expectations.Market Recognition: Achieved industry recognition with features in Silicon India (Top 10 Startups in Cloud, Most Promising Data Analytics Consultants), Business APAC (One-Stop IT Services & Solution Providers), Business Connect (Cover Story issue), CEO Insight (Consultant of the Year 2020), and Business Sight (India's Best Companies to Work For, 2020).Customer Satisfaction: Earned an outstanding reputation with a 5/5 rating on Facebook, a 4.5 rating on Google, a 4.9 rating on Glassdoor, and an overall customer satisfaction score of 98%.

Majority of the people of India aren’t even aware of how, when and where they receive and spend their money. In other words they don’t have methods to track their finances. They don’t even know the benefits of investing least to say they are aware of which financial products to choose that will give them maximum returns. Around 80% to 90% of people, who don’t have any formal education in finance, suffer from bad debts and some are at a worst stage of their lives where such unawareness also cost them their lives thereby leaving their family with even bigger financial misery with no secure source of income. With over a billion population and only a few thousand advisors, it’s practically impossible to help everyone overcome their financial worry. Out of the thousand advisors, few hundreds are equipped with the knowledge to help meet your objectives. Moreover the financial health of each individual is unique and so are their financial goals. Therefore, it was our moral responsibility as well as the need of the hour to build an organization with the best financial advisors to help us succeed in our mission.DM Financial Advisors are arguably the best financial advisors in Mumbai as we follow a unique system where we first analyse your existing financial health in terms of your earnings vs expenses and also keeping your future goals in mind, we align you on a success track where your financial worries are simply blown away and all your goals get met perfectly. And yes by following our advice you can say goodbye to all your financial worries forever. We also schedule regular meetings with you to ensure you get our best advice and stay on top of your financial worries. We are simply a phone call away in case you need quick help from any of our advisors. We also make use of technology extensively in the form of a web portal and mobile app where you have full control on all your investments.

I created Mind Xperts Academy with the objective to make India the number 1 country of high-performance individuals in the area of education and business by imparting them with the right tools and systems for personal growth and success.Some of the training programs I conduct are :1. Power Memory2. Innovation Mastery3. Rapid Reading4. Mind Connections5. Confidence Mastery using NLP techniquesThrough my training programs, I hope to transform a child to get better grades, improve focus, eliminate procrastination and improve their creativity. This also results in less stress for parents, boosts the child's self-confidence and self-esteem, and also helps them to make better and conscious life decisions.I have a very large vision with Mind Xperts Academy that is to transform a million lives and lead them on a journey to greatness without anxiety.

24x7 NOC Support: Provided round-the-clock technicalsupport for a global client base across the USA, handling desktop, mobile, email, and server troubleshooting within a Network Operations Center (NOC) environment.Incident Management: Managed end-to-end ticketing processes withConnectWise, ensuring swift and efficient handling of cases from L1 to L3 levels. Maintained 100% SLA compliance, consistently exceeding customer satisfaction targets.Client Site Leadership: Selected to independently lead IT operations at a key client site, managing the full spectrum of IT services for 50 users across Mumbai and Delhi. Ensured seamless operations for executives, including global C-level personnel.Monitoring & Backup: Conducted daily and weekly system monitoring and backup activities, utilizing technologies like Acronis Backup and ESET Antivirus to secure data integrity and availability. Comprehensive IT & Security Support: Supported and managed a diverse set of IT and security technologies, including Windows Server (2008, 2012), VMware, Labtech, MobileIron, RSA, Exchange 2010, Office 365, as well as CCTV, biometric access control, and data center management at the client site.Technical Troubleshooting: Performed detailed investigations to replicate, diagnose, and resolve technical issues, applying advanced troubleshooting skills across software and hardware environments to improve operational reliability.Documentation & Process Adherence: Followed technical documentation meticulously for installation, maintenance, and repair, ensuring adherence to industry best practices and reducing system downtime.High Client Satisfaction & SLA Compliance: Consistently maintained 100% SLA compliance, resulting in high customer satisfaction and strengthening the client's trust in our services.

IT Infrastructure Management: Oversaw complete IT01/2013 - 09/2014 infrastructure across multiple locations, managing 200+ systems and ensuring optimal functionality for London and Luton offices.Technology & Device Administration: Supported a broad range of technologies including Windows Server 2008, Exchange 2010, Cisco 3750, SAP, and Norton Antivirus. Managed peripheral devices like laser printers, projectors, and AV equipment in conference rooms to support business needs.IT Architecture & Connectivity Improvement: Conducted a comprehensive review of IT architecture for both London and global offices, developing and implementing a plan to enhance connectivity, performance, and business efficiency across all sites.Procurement & Vendor Management: Led procurement efforts, including budgeting, vendor selection, and negotiations, while reporting directly to the Director. Reduced operational costs and maximized value from IT investments.IT Training Program Development: Established a new revenue-generating business line focused on IT training, launching courses such as CompTIA A+, N+, and CCNA. Actively marketed the program through college events and open days, attracting 100+ students per event.Team Leadership & Mentorship: Built and mentored a team of IT interns,providing hands-on training and support, enhancing the team's ability to resolve IT issues promptly and effectively. Strategic Connectivity Enhancements: Improved business effectiveness and inter-office communication by revising IT infrastructure and connectivity strategies, directly supporting company growth objectives.New Revenue Stream from IT Training: Launched an IT training division that generated $3,000 in revenue at its inception, with strong enrollment numbers from effective marketing and engagement initiatives.

Network Infrastructure Management: Managed the09/2010 - 01/2012 company's network infrastructure, ensuring seamless connectivity and high performance across all systems. Worked with critical networking hardware, including Cisco 2950/2960 switches, Cisco Router 3750, Cisco PIX and ASA firewalls, Cisco and Nortel VoIP systems, and load balancers.Network Monitoring & Performance: Utilized Orion SolarWinds for dailynetwork monitoring, maintaining a high standard of performance and achieving an exceptional 99.99% network uptime.Network Security: Configured and monitored Cisco PIX and ASA firewalls to ensure a secure network environment, safeguarding the organization against potential threats and vulnerabilities.VoIP & Communication Support: Supported Cisco and Nortel VoIPinfrastructure, enhancing team communication capabilities and ensuringconsistent, reliable telephony services. Superior Performance Award: Recognized with a Superior Performance Award in May 2011 for demonstrating exceptional responsibility and commitment to maintaining network reliability and service excellence.Consistent Network Uptime: Achieved a consistent 99.99% uptime through proactive monitoring and efficient management, significantly reducing network interruptions and enhancing operational productivity.

24x7 System & Server Management: Monitored andmaintained all system and server operations within a 24x7 NOC environment, ensuring the stability and security of critical infrastructure.Technology Administration: Managed a range of technologies, includingWindows Server 2003/2008, WSUS, ISA 2006, Symantec Backup Exec 12.5, Symantec Antivirus, and Windows 7, ensuring optimal system performance and data security.Knowledgebase Development: Contributed extensively to the knowledgebase by documenting solutions to recurring issues, significantly enhancing team efficiency and reducing resolution times for common incidents.Migration Project Participation: Actively supported the site migration team, ensuring a seamless transition from the old office location to the new, minimizing disruptions and maintaining business continuity.Performance Monitoring & Troubleshooting: Conducted daily systemperformance monitoring, identifying and addressing issues proactively to prevent disruptions and maintain operational continuity.User Training & Support: Trained end-users on software usage and bestpractices, increasing user proficiency and reducing the frequency of help desk requests.Superior Performance & All-Star Awards: Honored with the SuperiorPerformance Award in December 2009 and the All-Star Award in 2010 forexceptional commitment, responsibility, and high-impact contributions to team success.Proactive Issue Mitigation: Developed and implemented proactive processes for early problem detection, minimizing potential system issues before they escalated, thus improving system uptime and reliability.Infrastructure Improvement: Successfully installed and configured new servers, enhancing data management capabilities and supporting overall IT infrastructure growth.

Desktop & Laptop Management: Supported and maintained a large ITenvironment, managing over 2,500 desktops and 200 laptops within a 24x7 NOC setup to ensure optimal performance and reliability for all end-users.Technical Support: Provided technical support across various technologies including Outlook 2007, IBM Lotus Notes, Windows Server 2003, and Windows XP, ensuring software stability and user productivity.Peripheral Management: Managed both USB and network printers, ensuring consistent printing services and minimizing equipment downtime.Incident Resolution: Resolved tickets efficiently and effectively, achieving 100% ticket closures within established SLA timelines, leading to consistently high customer satisfaction.Customer Satisfaction & SLA Excellence: Maintained a 100% SLA compliance rate, exceeding client expectations and enhancing customer satisfaction through timely and thorough ticket resolution.

Field IT Support: Provided on-site support to small businesses and home users, addressing technical issues across desktops, laptops, printers, and other IT hardware, ensuring optimal device functionality and user satisfaction.Customized Desktop Solutions: Assembled and configured desktop systems tailored to client needs, delivering high-quality solutions that boosted productivityfor end-users and businesses.Hardware Sales & Support: Facilitated the sale and installation of new and refurbished IT hardware, offering tailored solutions and comprehensive support for small-scale IT environments.Revenue Growth through Sales & Customization: Increased company revenue by 20% by assembling and selling customized desktop systems to clients across Mumbai, expanding the client base and enhancing customer loyalty.AMC Revenue Increase: Boosted Annual Maintenance Contract (AMC) revenue by 50% through effective cross-selling of support services on new system purchases, reinforcing customer trust and retention.New Revenue Streams: Generated additional revenue by developing a business line for selling used systems and o

24x7 Technical Support: Delivered round-the-clock technical support in a contact centre environment, assisting customers in the USA with issues related to HP iPod music players and HP desktop computers.Issue Resolution & Troubleshooting: Diagnosed and resolved hardware and software issues, providing clear guidance and solutions to enhance user satisfaction and minimize device downtime.Customer Service Excellence: Ensured high-quality service on each call,maintaining professionalism and accuracy to support a positive customerexperience.Outstanding Quality Performance: Consistently achieved a 100% score in quality checks on all monitored calls, demonstrating excellence in customer service and attention to detail.This was a 24x7 contact centre and the role was to troubleshoot issues arising with the HP iPod music player and HP desktop computers for customers in the USA