Lead Remote Care Specialist
CurrentI enjoyed maintaining my own clinic, working fully independently with a team of nurses to ensure quality care for patients. Responsibilities included accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin, CareLink, Biotronik, and Latitude. I completed data entry and appointment scheduling in multiple information systems. I contacted non-compliant patients via telephone and attempted to uncover the reasons for non-compliance and get the patient to send in scheduled transmission. I worked in sync with the patient and/or the Clinic team in order to resolve patient non-compliance issues. I demonstrated the ability to work fully autonomously while maintaining all tasks and deadlines expected by CV remote and the clinic I was over.