Dylon London Email & Phone Number

Roswell, Georgia, United States

Sales Manager at Rick Case Hyundai | Genesis of RoswellAugust 2023 – PresentCore Focus▸Transitioned to franchised management role involving sales development and sales operations. Highlight of Contributions▸➞ Coached and developed existing and new associates.▸Developed and trained the on-boarding program for new sales associates▸Implemented a 10 step sales process for the sales department.➞Improved sales metrics▸Increased car sales month over month▸Achieved highest volume for used car sales by location for Rick Case Automotive Group.

Sales Manager at Carmax SuperstoreOctober 2018 – August 2023Core Focus▸Promoted to sales leadership role with accountability for day-to-day sales and operations, Hire, train, coach, and develop sales team in meeting unit sales, warranty penetration goals, profitability, and customer satisfaction key performance indicators (KPIs).Highlight of Contributions▸➞ Consistently delivers top performance ▸Achieved record-breaking units sold in 2021 for the highest volume location within Carmax ▸Sold 1401 units in Feb ’21, a 106.8% monthly YoY increase➞ Improved the sales team’s productivity ▸Re-aligned roles and responsibilities ▸Drove efficiency in daily sales activity and pipeline management➞ Boosted associate engagement to 90% from 54% within 3 months ▸Implemented more effective 1-to-1 coaching ▸Streamlined the internal review template➞ Increased alternate deliveries to ~140 per month from ~10-20 ▸Improved to 2 nd in company and largest volume within the Atlanta region ▸Supported the corporate omnichannel Go-to-Market strategy➞ Raised customer satisfaction and improved the buying experience ▸Drove adoption and utilization of Financing tools to 60% from 2% over 2 yrs➞ Coached and mentored new sales managers and sales consultants ▸Trained on best practices to achieve performance goals and customer service KPIs➞ Produce action plans to improve results ▸Review weekly and monthly business performance and shortfalls ▸Identify and fix process gaps

Core Focus▸Accountable for meeting sales goals and providing a superior end-to-end customer experience.Highlight of Contributions▸➞ Exceeded monthly sales goals and KPIs▸Upsold and cross-sold services and warranties to improve transaction profitability➞ Built relationships with customers and uncovered their vehicle needs▸Steered customers in vehicle choice, financing options, and final sale➞ Improved pipeline management and the in-store customer experience▸Leveraged CRM tool to gain insights into prospects and new sales opportunities➞ Delivered smooth transactions▸Finalized required documentation and vehicle purchase records

Kennesaw, Georgia

Core Focus▸Promoted to vehicle procurement role and served as subject matter expert (SME) for Nissan and Ford fleet purchasing and vehicle valuation in the Atlanta region. Purchased up to $200K in weekly pre-owned vehicle inventory from auto auctions, managed on-site auctions, and forecasted vehicle inventory.Highlight of Contributions▸➞ Contributed to profitability and reduced buyer fees▸Achieved up to 75% swing rate and up to 30% vehicle buy rate➞ Led and facilitated weekly on-site auctions▸Purchased ~90-105 units by wholesalers, automotive brokers, and dealerships▸Ensured the accuracy of book of vehicles▸Resolved customer service-related issues➞ Appraised and priced vehicles▸Applied analytics, research, and market conditions➞ Improved the efficiency of the procurement process▸Established standard operating procedures in vehicle analysis and pricing➞ Contributed to piloting and introducing new enterprise-wide predictive algorithms▸ Used for off-site vehicle valuations and on-site appraisals

Lithia Springs, Georgia

• Lead, trained, and developed associates by implementing a hands-on management style• Recruited and hired business office associates• Coordinated associate training• Assisted in planning and executing store events• Provided support to the team and ensured all policies and procedures were followed