Dymphna L. Email & Phone Number

Nunawading, Victoria, Australia

Australia

Melbourne, Victoria, Australia

The Go to Person for all enquiries related to various processes and customer enquiries.Manages all the repair requests (RMA) from both Internal and External Customers on behalf of Verifone.Manages the internal and external customer’s enquiries and TAT on repairs on behalf of Verifone.Manages the Quotation by sending Repair Assessment reports to customer.

Melbourne, Victoria, Australia

Managed all Internal and External Customers enquiries. Coordinated with the different departments to ensure the TAT on repairs are within the SLA and are shipped out in a timely manner. Coordinated Quarterly Stocktake to ensure stock accuracy.

Melbourne, Victoria, Australia

Managed Stock and Spare Parts Inventory Management. Conducted daily cycle counts to ensure accuracy of stock on hand and receipt invoices for stock into Oracle. Assisted Order Admin to ensure Sales Orders are processed and shipped within the agreed time line. Managed Spare parts weekly/monthly forecasting for SO and Repairs requirement.Managed the weekly.

Melbourne, Victoria, Australia

Attended incoming calls from Mobil service stations and 3rd party vendors with regards to software, equipment or connection issues. Ensured the calls are attended to within the timely manner. Helped with the Exxon Mobil team during Night shift.Assisted with the adhoc reports and tasks on weekly basis for the Account Manager.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Reviewed and evaluate new credit cards and supplementary credit cards application. Ensured the credit decision made are consistent and within the bank's credit policies.Review appeals, reinstatement and fraud applications to ensure appropriate follow-ups are completed and the necessary actions has been taken.Assisted in adhoc projects and conducted UAT.

Petaling Jaya, Selangor, Malaysia

Managed the After Sales Service team and managed all loan customer enquiries and complaints.Ensuring customer are notified of the status of the queries and the outcomes of their complaints. Assisted with branches customer enquiries and ensured the requests are completed.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Assisted in the credit card approval process. Maintained customer service quality on all internal and external customer enquiries.Ensured all credit card limit requests are processed within the given timeline.