Dymphna Jayasuriya Email & Phone Number

Gloucester, England, United Kingdom

Raising customer invoices in line with the Billing schedule and submit to the appropriate site / customer in a timely mannerAllocate payments received to customer accounts and provide the Credit Controllers with supplementary information as per the customer’s remittance.Communicate with the Regional Manager when required to ensure the timely receipt of the signed confirmation of works from site.Accurately update the “Date changed Invoices” spreadsheet with appropriate reasonsRaising Credit Notes as required.Making sure all filing of monthly invoices, applications and cash receipts are up to dateEnsuring the Accounts Receivable Mailbox is kept up to date and organised by responding to and actioning incoming mail.Performing ad hoc duties as required by the Head of Credit.

Colombo, Western Province, Sri Lanka

Client Relations: Serve as the primary point of contact for all queries related to deposits and payments. Work closely with clients and 3rd parties to resolve discrepancies, negotiate payment terms and maintain positive relationships ensuring a high level of accuracy, and adhering to SLA’s.Cross-functional Collaboration: Work closely with other departments and branches, to ensure a cohesive approach to assist customer payments and deposits are done with minimal time period.Compliance and Continuous Improvement: Ensure compliance with internal controls, policies, and regulatory requirements related to financial transactions. Identify opportunities for process improvement to increase efficiency and accuracy in accounts payable and receivable operations.Accounts Reconciliation and Reporting: Perform monthly reconciliations of all accounts payable and receivable to ensure accuracy and completeness of financial records. Prepare and present detailed reports on outstanding amounts, payment histories, and cash flow projections to maintain liquidity at all times. Payment Management and Processing: Oversee the timely and accurate processing of cheques, cash withdrawals , including scrutinization and processing with relevant approval if required , to customers and third parties in accordance with banks policies , procedures & guidelines in line with agreed SLAs.

Colombo, Western Province, Sri Lanka

Client Relationship Management: Develop and maintain strong, long-lasting relationships with key clients, including understanding their personal & business needs, expectations, and delivering high-quality service to ensure client satisfaction and loyalty.Service Strategy and Implementation: Design and implement comprehensive client service strategies that enhance client engagement, address client needs effectively, and foster long-term relationship.Feedback and Complaint Resolution: Establish a systematic process for collecting client feedback, monitoring satisfaction levels, and promptly addressing any complaints or issues to maintain high levels of client trust and satisfaction.Performance Monitoring and Reporting: Regularly monitor and evaluate the performance of client service initiatives against KPIs and goals. Prepare and present reports to management on client service activities, feedback trends, and areas for improvement.Process Improvement and Innovation: Continually assess and improve client service processes and systems to increase efficiency, reduce response times, and enhance service quality. Embrace innovative solutions that can enhance client engagement and satisfaction.

Sri Lanka

Compliance and Auditing: Maintain zero-tolerance for non-compliance by adhering to all internal and external audit requirements, regulatory compliance, and policy adherence.Customer Service Excellence: Deliver high-quality services to customers, proposing suitable products based on their needs and adhering to product guidelines to ensure customer satisfaction.Data and Document Management: Ensure the safekeeping of all data and documents of the branch, completing and maintaining all registers as per policy, and ensuring the timely completion of account opening mandates and the processing of critical documents.Product and Service Promotion: Actively promoted the company’s products and services, including digital channels, and engage in business promotions to enhance the product’s market presence.Team Coordination and Support: Perform related duties as required, including supporting the branch manager in achieving financial targets and coordinating with all support functions, business units, and branches to ensure seamless operations.

Sri Lanka

Sri Lanka

Masters In Financial Technology, Business/Technology/Data Entry

I was awarded Merit International Scholarship Areas of study includes, Foundations of Financial Technology Cyber Law Financial Markets.

Bachelor Of Science (Honours) Business With International Management, First Class Honors

Education record