• Effectively communicate with customers• Liaison between program & production teams on changes and enhancements needed and suggest best options for dealer within program boundaries• Improve program & processes and develop solutions for dealers• Review and document procedures for incoming team members• Set up and process data for new dealers coming on board for the different titling and marketing programs.• Resolve product issues• Prepare, manage, and implement dealer enrollments• Monitor dealer connections and troubleshoot accordingly when necessary• Execute transaction processes necessary to maintain operations records and databases• Perform extracting, importing, exporting and testing of data in various database applications• Audit data on a regular basis to ensure data integrity and quality• Prepare data reports• Assist in maintenance, back up and security of business data• Review data for inaccuracies• Fully translate marketing materials from English to Spanish

•Screen and evaluate CSR incoming calls from customers•Set schedules for 13 CSRs•Liaison between CSRs and company•Problem solve matters between CSRs and customers•Process returns•Coordinate and attend sales meetingsProduction Manager•Ensure that all material is ready for production of magazine•Keep track of deadlines•Proofread magazine before going to print•Manage delivery routes and update pertinent data•Manage subscriptions, making certain all subscribers are receiving magazine in a timely fashion•Manage mailing of magazines to places of business•Coordinate the monthly entertainment program sponsored by the magazine•Coordinate sales of products advertized in magazine•Write articles for magazine

Scored among the top percent of applicants who took the employment testProperly interview residents on a daily basis in order to obtain accurate informationOvercome objections from hesitant and sometimes hostile homeownersThink outside the box in order to get the job done appropriately

•Responsible for department which supported the entire Central Florida sales team•Developed, designed, printed, and prepared all marketing materials for the CFL District•Helped develop various successful marketing campaigns with the sales team•Part of the team which created presentations for tradeshows, including designing backdrop and marketing materials, as well as network at the tradeshows•Worked directly with Sales Manager in planning and preparing for sales meetings•Partnered with sales reps in canvassing their territories and meeting new potential clients•Met with current and potential customers for the purpose of training them to use proprietary databases with the end-state goal of building customer relations•Held training classes to help real estate professionals design and create their own marketing materials•Worked with Real Estate professionals in shaping their sales strategy and honing down on a specific target market, including giving them leads within these markets•Updated company website on a regular basis, including enhancing employee photos using Adobe Photoshop•Translated existing marketing materials from English to Spanish•Perfected skills in prioritizing when responding to the needs of the different departments within the district

Staffing Manager •Promoted from Receptionist•Posted open and proactive job orders on several websites•Recruited for incoming job orders•Scheduled candidate interviews; both in-house and in-person•Performed interviews in order to asses candidates’ strengths and weaknesses and compatibility with clients•Tested candidates for prospective positions and on occasion tutored until their scores met or exceeded standards•Checked references and maintained contact with candidates regarding availability•Coached candidates for job placement and retention•Perfected assessment and communication skills Receptionist•Set up entire filing system for the start-up office •Was support for a 10-person office•Answered a 12-line phone system, greeted all guests – clients and candidates•Performed employee orientations•Processed new documentation•Tracked timecards and processed payroll on a weekly basis•Maintained employee data and updated records•Updated weekly budget reports and processed employee expenses