Independent Catastrophe Claims Manager
Current• Managed claims operations across virtual environments, field locations, and client surroundings, leading a team across multiple states to provide property claims assistance by monitoring inventory, approving timecards, assisting with policy interpretations, and providing technical support. • Conceived and implemented training program and resources that expedited onboarding and increased new hire productivity, streamlining workflows to improve team efficiency. • Provided technical support by instructing team in system and customer support standard operating procedures, securing adherence to best practices to ensure efficient performance and maintain compliance.• Liaised between adjusters and clients, ensuring consistent communication and collaboration that improved performance during large catastrophe events and obtained key stakeholder satisfaction; operated effectively with clients, attaining return business and requests for collaboration over competitors.• Coached adjusters and team leads in time management tactics and interpersonal skills, bolstering performance and efficiency while providing improved customer service.• Developed high-performing team by building and sustaining a supportive workplace environment, instilling a culture of collaboration and continuous improvement that enhanced professional development.
