I'm the Head of Design for Capital One's $3.5B Commercial Banking business, leading a team of 40+ thoughtful and driven designers delivering results across the bank's portfolio of businesses and customer segments. I collaborate with business, product, and engineering leaders to steward the bank's investment in design talent toward the highest leverage opportunities for the biggest impact.

I did product & strategy consulting for a fintech leader, re-imagining and roadmapping retail banking as a digital first experience.

At FanDuel I led teams who developed new products, using design to unlock opportunities for new live and social experiences that make sports more exciting.Owned product and user experience design for high profile new products, moving work from business objective to validated prototype to iteratively developed MVP for millions of passionate users in a highly regulated and competitive market.Defined design, research, and product development process. Evangelized lean design and design thinking principles across multiple, geographically dispersed units and teams. Learned method directly from Google and later lead design sprints. Built and developed team of designers and researchers. Spoke about design process on behalf of the organization at conferences and meetups.Spoke directly with hundreds of users. Created and fostered a lean research culture. Conducted ethnographic research at NBA and NFL arenas across the country.

My team worked on Sling TV, the first over the top television streaming service. A decade ago I was inventing, prototyping, and testing what are the foundational elements of today's media streaming experience - cloud-based DVR, a-la-carte pricing, intelligent electronic programming guides, and more.I provided user experience design leadership for Sling, Blockbuster, and Dish branded web, mobile, tablet, & set-top products.I designed and conducted A/B & multivariate tests, usability tests, as well as qualitative user research leading to measurable improvements in user experience and conversion rates.Previously Dish Digital, Sling TV is a subsidiary of Dish Network(NASDAQ: DISH).

I taught design and media theory principles applied through projects in HTML5/CSS3/JS via a user centered design process.I designed & developed over the course of several semesters course work, syllabi, lesson plans, lectures & projects. Topics covered include HTML/CSS/JS, user experience design process, interaction design & information architecture, and creating user experience deliverables such as sitemaps, wireframes, and paper prototypes.

At Sling Media/Echostar I used design to imagine and deliver futures that changed people's relationships to television content. I did user research, designed interfaces & interactions, and designed and conducted usability tests for the Web, mobile, tablet, and set-top. I spoke directly with users and customers and served as their advocate in product decision-making.I also led the user research, strategy, and user experience design components of Sling.com and Dishonline.com, IP television products that at the time delivered on-demand and live streaming video content to millions of Dish subscribers and Slingbox owners via web, mobile, tablet and set-top applications.I designed & conducted usability tests, interviewed users, and generated insight to drive change. I developed information architecture and interaction design for editorial content management systems, user profile management, commenting, social tools (Facebook connect) embedded video players, cloud-based DVR, blogs, video tagging, and media asset management tools. I wrote and designed Help, FAQ, and customer service content & tools.Sling Media, maker of the Slingbox, is a subsidiary of Echostar (NASDAQ: SATS), corporate sibling to Dish (NASDAQ: DISH).

I established user-centered design practices that started as a way to improve the quality of the work the studio delivered but eventually resulted in a differentiated offering and approach that generated and won new business.

I worked on a number of projects for the craft-focused studio, mostly adding standards-based development expertise to their world-class Flash shop.

Designed and built standards-based interfaces for wealth management applications to enable bankers and financial analysts to offer customers more effective solutions in less time.

Design and frontend development for pharmaceutical clients reaching into new and diverse markets.

I brought a family of privately owned businesses mostly in the staffing industry into the digital future by designing websites and transforming process for identifying, reaching, and placing candidates across the United States.