Deb Young work email
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Deb Young personal email
VALUE PROPOSITION► I am highly effective in client success operations, with experience delivering results providing support to clients, building partner relationships, minimizing risk, and sustaining growth.► My goal is to join a world-class organization in a position leading Client Success and Partner Strategy activities to drive revenue, including consulting, risk management, project management, and strategic planning.SUMMARY► Engaging customer success leader possessing a winning blend of expertise in relationship management, resulting in increased client satisfaction.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with customer needs. LEADERSHIP HIGHLIGHTS★ With Katapult, onboards and sustains relationships with e-Commerce merchant partners, coordinating quarterly business reviews to identify opportunities for improvement.★ Mentors colleagues and new hires in client communications, quarterly business reviews, and process flows.★ Successfully lowered the new account onboarding cycle by two weeks through the use of Asana and process improvements.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Customer Success, Voice of the Customer, Revenue Growth, P&L Management, Tracking KPIs and OKRs, Six Sigma Principles, Customer Issue Resolution, Process Improvement, Client Onboarding, Product Marketing, Waterfall and Agile Product Management, Strategic Partnerships, Risk Management, Fraud Prevention, Branding Standards, Compliance, Federal Banking Laws & Regulations, State Leasing Laws & Regulations
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Client Success ManagerKatapultChicago, Il, Us -
Client Success ManagerKatapult Oct 2021 - PresentNew York, Us★ Oversees client success, onboarding new omni-channel merchant accounts while focusing on growth strategies for existing relationships.★ Builds new business. Onboarded 60 new merchants in 2022. Contributed to 33.3% of all company project wins. Successfully launched 3 Enterprise level merchants in 2023 with projected annual volume of $10M.★ Ensures the quality of the client experience for top e-Commerce merchant partners. Leads quarterly business reviews to identify opportunities for increased revenue.★ Successfully lowered the new account onboarding cycle by two weeks through the use of Asana and process improvements. Developed templates in HubSpot to ensure compliance, quality and consistency across all client communications.★ Mentors colleagues and new hires in client communications, quarterly business reviews, and process flows.★ Reduced underperforming e-Commerce merchant accounts by 18% through a deactivation protocol.★ Collaborated with a sporting goods merchant to achieve a 240% year-over-year increase in sales volume in 2022 and a 45.6% increase in sales volume for a jewelry merchant in the first quarter of 2023, resulting in successful outcomes for both merchants.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT KATAPULTKatapult offers lease-to-own financing solutions to omni-channel merchants and consumers for electronics, jewelry, furniture, appliances, automotive, and other durable goods. -
Senior Product ManagerThe Professional Education Institute, Inc. 2015 - 2021Burr Ridge, Il, Us★ Oversaw product management for 23 online monthly subscription products across the Health & Wellness, Financial, and Anti-Aging industries. Outperformed targets for digital product revenue by $1M in both 2019 and 2020.★ Responsible for marketing partnerships, vendor relations, marketing communications, and cost containment.★ Supported NPI. Introduced digital products catering to the Hispanic market.★ Implemented the the Trello project management tool for the management of educational sessions, leading to an 81.3% increase in revenue per lead for live streamed events.★ Ensured Regulation E compliance in all marketing materials encompassing direct mail, websites, and telemarketing scripts. Addressed inquiries from the Attorney General for resolution.★ Instrumental in pivoting the company to an entirely remote working model, delivering savings in rent, utilities, and other office expenses.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT THE PROFESSIONAL EDUCATION INSTITUTEThe Professional Education Institute develops and delivers interactive education programs that focus on self-improvement. -
Marketing Program Manager, Strategic Consulting, Crm & Database MarketingRr Donnelley 2014 - 2015Chicago, Illinois, Us★ Administered direct and email marketing campaigns for American Water Resources, the company’s largest direct-mail client while ensuring branding, compliance and industry specific regulations were met.★ Tested creative elements and led market segmentation.★ Managed direct mail campaigns to reach 1 million prospects within core and expansion markets for American Water Resources.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT R.R. DONNELLEYR.R. Donnelley is an integrated communications company that provides marketing and business communications, commercial printing, and related services. -
Affiliate Marketing & Social Media ManagerHealth & Wellness Industry - Consultant 2007 - 2014★ Promoted health and wellness products via social media and email campaigns. Created content and managed marketing calendar. ★ Managed all aspects of lead generation, customer acquisition, cross-sell and retention. ★ Recruited, led, and motivated a team of 12.
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Marketing ManagerBecker Professional Education 2006 - 2007St. Louis, Missouri , Us★ Created integrated communication programs for Becker and Stalla brands to increase brand and product awareness.★ Developed and successfully launched a marketing contact strategy for the Stalla brand including a new website and targeted email campaigns which generated unique click through rates as high as 13% with an open rate of 53%. ★ Managed 15 external partner and vendor relationships. -
Database Marketing ManagerThe Professional Education Institute, Inc. 2003 - 2006Burr Ridge, Il, Us★ Managed the third largest program within the company representing $5.4M per year in net contribution. ★ Subject Matter Expert for company-wide technology conversion. ★ Successfully led various cross-functional project teams. ★ Developed and successfully launched the Helpline Activation program, which increased paid persistency by 10% and reduced product returns by 1 percentage point. An annual increase in net contribution of $1.2M.★ Managed retention program increasing gross conversion rates by 30% and stick rates by 85%.★ Created and successfully executed 2 Coaching programs increasing inbound leads by 20%. Annual net contribution of $2M.
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Senior Product ManagerThe Bradford Group 2002 - 2003Niles, Il, Us★ Accountable for 3 direct reports. ★ Prepared and administered the $60M Hawthorne Housefile budget, equivalent to 69% of the department’s total budget goals. ★ Managed and analyzed rollouts, sweeps and persistency mailings for 154+ products, which produced a minimum ROI of 60% on all mailings, an average of 7 product mailings per week. ★ Achieved average product return rates of 8.55% and average bad debt rates of 2.07%. -
Senior Marketing ManagerGe Capital 1998 - 2002Norwalk, Ct, Us★ Managed multiple client and partner relationships, including Walmart, Chase, and United Airlines. ★ Developed and launched new products, innovative direct mail packages and branding. ★ Improved net income by $2.9M over the Operating Plan, a 422% improvement.
Deb Young Skills
Deb Young Education Details
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Roosevelt UniversityIntegrated Marketing Communications -
Carthage CollegeGeography
Frequently Asked Questions about Deb Young
What company does Deb Young work for?
Deb Young works for Katapult
What is Deb Young's role at the current company?
Deb Young's current role is Client Success Manager.
What is Deb Young's email address?
Deb Young's email address is dy****@****pei.com
What schools did Deb Young attend?
Deb Young attended Roosevelt University, Carthage College.
What are some of Deb Young's interests?
Deb Young has interest in Aerobics, Exercise, Home Improvement, Reading, Sports, Fishing, Home Decoration, Children, Cooking, Electronics.
What skills is Deb Young known for?
Deb Young has skills like Crm, Integrated Marketing, Marketing, Product Management, Leadership, Marketing Strategy, Management, Database Marketing, Program Management, Customer Retention, Direct Marketing, Email Marketing.
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