• Analyze new and complex project related problems to create innovative solutions involving finance, scheduling, technology, methodology, tools and solution components.• Provide applications systems analysis and programming activities for the Enterprise Customer Care Center Facilities and Sites at multiple locations domestic locations.• Oversee and track all aspects of projects within the Technical Lifecycle Development.• Work independently to determine and develop approaches to solutions in order to meet objectives and goals.Project Highlights:• Developed and implemented a large-scale solution to increase and improve customer business though deployment and continuous improvement leveraging SMS (short message service) as a Channel.• Headed project to develop training from the ground up and disseminate the final product to over 20k Management Employees and Call Center Agents.

• Collaborated with cross-functional project teams consisting of application development, IT operations and information specialists in hybrid Agile / Kan Ban environment.• Interacted with subject matter experts to document customer acceptance test plans and coordinated execution of customer acceptance testing.• Tracked and documented changes, risks and issues throughout life-cycle of projects.• Met regularly with stakeholders to identify, document and communicate project requirements.Project Highlights:• Developed and documented Change Management process to assist team in navigating and streamlining operations.• Led project to implement Single Sign-On in applications for IT Director's flagship project.

• Initiated project regionalization, allowing project managers to specialize in a region's local resources, demographics and unique variables.• Collaborated closely with regional directors, VP-level leadership and other executives across the enterprise.• Managed operations of construction personnel along with other vendors during network implementation.• Using a hybrid of Waterfall / Kan Ban, managed project dependencies, critical path, resource allocation, delivery methods, scope and change.Project Highlights:• Managed $17M account portfolio comprising 26 properties in Central Texas while simultaneously managing projects aggregating $56M• Tapped to lead multi-million dollar Wi-Fi system implementation of resort property in Florida• Trusted to manage Wi-Fi implementation for multi-million dollar high-rise in Manhattan• Proactively managed changes in project scope to assign appropriate risk management.• Tracked milestones, deliverables and other metrics required to ensure project goals and objectives are met.• Coached and mentored team members influencing them to take positive action and accountability for their assigned work.• Responsible for handling multiple projects simultaneously.

• Drove Wi-Fi projects from inception to completion.• Developed and maintained best practices and tools for project execution and management.• Defined project scope and managed day to day operational aspects of assigned projects.• Ensured resource availability and allocation through the project life cycle.• Identified and managed project dependencies and critical path.• Liaised with all stakeholders to ensure successful deployment of their Wi-Fi systems.• Collaborated with PMO team to stay current in the delivery of processes and procedures.• Continually sought to streamline personal processes and develop continuous improvement.• Proactively managed changes in project scope to assign appropriate risk management.• Tracked milestones, deliverables and other metrics required to ensure project goals and objectives are met.• Coached and mentored team members influencing them to take positive action and accountability for their assigned work.• Responsible for handling multiple projects simultaneously.

• Managed, developed and mentored team of network provisioners.• Key point-of-contact for order flow between network provisioning and project order systems.• Provided expert on-site technician support for all network-related troubleshooting and repair issues.

• Managed hundreds of enterprise customer accounts and thousands of IT devices in major infrastructure database.• Proactively managed risk and changes which thereby significantly reduced downtime and risk for device operational life-cycle.• Improved overall efficiency by eliminating mission-critical issues thereby reducing mean time to repair.• Analyzed client acceptance process to identify root causes furthering continuous improvement.• Collaborated with cross-functional teams to increase transparency of technical client communications.

• Achieved results while managing a retail store that attained $500K in annual sales with strong financial acumen applied in contract negotiations, profitability analysis, treasury functions, forecasting and budgeting.• Increased transparency into current positioning by tracking data and analyzing results to monitor deviations from targets with regular evaluations of purchasing, vendor performance, payroll and benefits.• Directed 14+ staff to surpass forecasts by cross training to develop success skills that improved efficiency. • Ensured completion of maintenance on schedule by serving as a general contractor during building renovations, which included strategic coordination with vendors, contractors and suppliers.• Identified gaps, risks and inefficiencies by studying operations to identify pain points and opportunities, performing deep analysis and presenting findings for informed future decisions.

• Responsible for all management of rental store complex and houses under Ellis Property contracts as well as coordinating contracts and any maintenance repairs on property. Served as a direct liaison between contractual clients and property management.• Ensured completion of maintenance on schedule by serving as a general contractor during building renovations and new builds, which included strategic coordination with vendors, contractors and suppliers.

• Demonstrated strong leadership and organizational skills for hiring and mentoring staff in conjunction with running the center efficiently adhering to the North Carolina Day Care policies and procedures to include staff scheduling and payroll. • Responsible for ensuring the compliance of North Carolina Day Care Regulations and education of all staff. • Responsible for recruitment, training, and maintenance of quality teachers to serve as educators and role models for the children in the day care center. • Ensured teachers were creating developmentally appropriate lesson plans, each class had a daily schedule, and teachers had age appropriate expectations for the children in their care. • Handled weekly and monthly billing, collecting balances and processing late fees according to UMC Policy. • Conducted performance evaluations for all staff in accordance to UMC Daycare policy. • Communicated effectively with parents on a daily basis to handle parent concerns in a respectful and confidential manner. • Created agenda/training for staff and organizing special events at the center. • Maximized profitability and ensured budget requirements were met. • Conducted monthly staff meetings. • Wrote monthly newsletter.

• Responsible for providing exceptional customer service while in the daily operation of a retail store. Maintained inventories, store appearance and completed daily paperwork. • Supervised, trained, and developed store Team Members on Family Dollar operating practices and procedures (e.g., Door to Shelf). • Responsible for weekly ordering of merchandise using cycle counts to ensure in-stock representation.• Supervised unloading of all merchandise from delivery truck, organizing of merchandise, and transfer of merchandise from stockroom to store.• Ensured loss prevention efforts by maintaining a presence in the store and providing excellent customer service.

Owned and operated retail craft store, in addition coordinated the consignment and retail operations of 20+ vendors in the store.

• Served as Squadron Commander providing leadership, training and management to 200+ personnel. Implemented and supervised processes of utilizing telecommunications via satellite in field operations. • Participated in development and operations of the LAN (Local Area Network) and WAN (Wide Area Network) Operation• Responsible for handling correspondence in compliance with Naval procedures, maintained and implemented orders, policies and procedures. Established an account identifying $1M in assets. • Supervised 50+ personnel in operations of a computerized message-processing center serving over 150,000 users along with maintaining security in the distribution of classified messages. Led and trained over 70 personnel in team building. Supervised test site that introduced email to Marine Corps.