Daniel Zamora Baudrit Email & Phone Number

San José, Cr

San Jose, Costa Rica

- Set up and traffic digital marketing campaigns across various platforms including social media and search engines.- Certified in: Google Search Ads, Amazon Ads, Walmart Ads and Pacvue.

Salesforce Projects using Hands-On Orgs in TrailheadApp, custom objects, page and search layouts configuration. Data mapping using Data Import Wizard. Dashboard and reports creation. Record triggered flows creation.

San Jose, Costa Rica

- Planned and oversaw the training programs for the entire Campaign Ops department covering 10+ skills resulting in a 95% average sat survey score and meeting 100% SLAs throught the year. - Designed and delivered 10+ technical training programs, including new hire and continuing education sessions, resulting in a 75% decrease in setup defects effectiveness as measured by Salesforce reports.- Developed and implemented over 50 reports and dashboards over a 3-year period, optimizing data-diven decision-making for a team of 200+ employees across India, Europe, and Costa Rica.- Created and executed post-mortem documents and feedback sessions, enhancing new hire and upskilling training. This led to a 95% satisfaction rate and transitioned 20% of the curricula from instructor-led to e-learning.- Creation and implementation of metric trackers in Sharepoint to determine training health checks, these tools fed all reports visible to the population that helped the continuos improvement of training delivery. - Creation of mock practices in Salesforce sandbox to support the delivery of practical training plans to cover the gap when there was low work volume, this effort allow to deliver 100% of the training plans on time as promised. - Developed a skill gap analysis and curricula complexity analysis to determine training needs for 200+ participants that led to the creation of a yearly plan calendar and an increase of SLA to 95%.- Designed and delivered 5+ Train the Trainer training programs, delivering 30+ trainers and/or mentors in a 2 year period. Training effectiveness based on survey satisfaction scores was above 95%.- Resembling a SCRUM board, I developed and deployed a SharePoint dashboard to automate communication and streamline training management, reducing team meetings by 50%.

Costa Rica

- Led the updating and implementation of the new hire onboarding process, transitioning from a theoretical approach to a practical one (80% practice, 20% theory). This resulted in a 95% satisfaction survey score and a 75% reduction in re-training sessions, contributing to productivity and overall business goals.- Training delivery of New Hire Onboarding to enable 50+ associates, 95% of them scored the accuaracy and quantity metrics expected 2 months after training in a spam of 1.5 years. - Led the transition from Salesforce Classic to Lightning for 300+ employees, resulting in a 90% satisfaction rate. Executed 12 weekly refreshers and updates within 6 weeks post-deployment, enhancing user proficiency by 25%.- Design, implementation and evaluation of the Recruitment Assessment to raise the bar of candidates hired in the Amazon Ads department leading to a 40% decrease of two door decisions on new hires during training.

San Jose, Costa Rica

Set up, trafficked, and launched digital marketing campaigns across various platforms including social media and search engines.Implemented campaign reporting templates that enhanced client communication and insight generation.Delivered 5+ action plans with a 100% success ramping up low performer associates to achieve their respective metrics.Ensured flawless campaign execution with a 98% defect-free performance and developed QA processes to reduce errors by 1.7 per campaign.Led the development of a Global Hub to unify marketplace SOPs, cutting documentation size by 80% and click-through time by 50%. Utilized strong communication skills to coordinate with international teams and stakeholders, ensuring effective integration and enhanced user efficiency.Developed a comprehensive Product Catalog wiki, boosting performance optimization and cutting product mismatches by 75%. Streamlined operations and improved cross-team collaboration, leading to high adoption rates and enhanced efficiency across global teams.Contributed to the User Acceptance Testing and launch of the company's in-house operating system with suggestions that proved to increase productivity by reducing average handle time by 3-5 minutes per campaign setup

Heredia, Costa Rica

I detected and prevented fraudulent activities for Amazon customers by analyzing transactions, saving an average of $2500 per case over an 8-month period, which protected customer accounts and reduced financial losses. I closed an average of 45 cases per day.

San Jose, Costa Rica

I facilitated book publication for authors by guiding them through the self-publishing process, keeping the month-to-month internal metrics in a green status consistently.

Heredia, Costa Rica

I was in charge of assisting and educating sellers on how to boost their sales performance by offering expert support to individual sellers and businesses on the Amazon platform, during this time I increased my e-commerce knowledge while extending my customer service skills acquired in the past.

Heredia, Costa Rica

I boosted customer satisfaction by consistently exceeding daily expectations in handling inquiries about phone, cable, and internet services via phone and email, which resulted in a perfect quality score.

San Jose, Costa Rica

I enhanced customer satisfaction by resolving 80% of issues on the first call, which consistently earned positive feedback scores and led to my selection as a Subject Matter Expert. This recognition allowed me to mentor new employees during their training nesting phase, further enhancing team performance.As a Subject Matter Expert, I elevated new hire onboarding effectiveness by mentoring and coaching groups of 20-25, gatekeeping the compliance metric at 85% and ensuring to be selected to continue coaching groups for over 1 year.

A leading company specializing in the sale and setup of secure website domains, specifically tailored for the tourism industry, delivering customized solutions to enhance online presence and security for travel and hospitality businesses.

Computer/Information Technology Administration And Management, Salesforce Administrator (Sca)

Scrum Master

Spanish As A Second Language Teacher, Teacher Education And Professional Development, Specific Subject Areas

Advertising

Completed 16 credits towards an Advertising degree.

Architecture

Completed 84 credits towards a BArch degree.

Sociology

Completed 24 credits towards Sociology degree.