Dell FR Account 2021 – Present⦁ Communication in written English with on-site field engineers.⦁ Ticket distribution (retail clients, companies) and route planning of the NSC field engineers (primarily in the area of Paris, FR.)⦁ Handling complaints and facilitating communication between Dell Tech Support and NSC engineers.⦁ Administration of incoming updates through various systems.Georg Fischer Account 2019 – 2021⦁ Handling incoming calls in English from employees of Georg Fischer.⦁ Troubleshooting desktop issues, network issues, and problems with virtual applications.⦁ Assistance with hardware and software installations via remote control.⦁ Escalating relevant information to second-level support when required.⦁ Communication directly with Service Provider Management and higher-level support teams regarding complex incidents of VIP users and escalating issues affecting multiple end users.RWE Benelux Account 2016 September – 2019⦁ Handling incoming calls in Dutch and English made by RWE employees from the Netherlands.⦁ Remote troubleshooting login issues, desktop issues, and network-related problems.⦁ Gathering information and data regarding complex cases for second-level support teams.⦁ Escalation of widescale service issues to responsible teams.

DHL Benelux Account⦁ Handling incoming calls, emails, and tickets in Dutch and English from DHL employees in the Netherlands and Belguim.⦁ Troubleshooting problems with user accounts, mainly with Active Directory functions.⦁ Providing first and second-level technical support for desktop-related issues on Windows PCs and virtual environments.⦁ Conducting remote hardware and software installations.⦁ Assistance with order request registration for different applications and rights for virtual environments.⦁ Providing worldwide support for specific Web- and UNIX-based DHL warehouse systems.⦁ Taking ownership over specific assigned ticketing queues and cooperating with third-party providers for these specific tickets.